Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Hays

Kansas City,MO

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, Restaurant operations, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Personal Assistant

Shiela Locke
Kansas City, Missouri
01.2024 - Current
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Assisted families in planning and preparing nutritious meals.

Personal Assistant

Lisa Lohmeyer
Lee's Summit, MO
04.2023 - Current
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Organized work projects around client's house.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Handled household chores to assist patients and families with cooking, cleaning and laundry.
  • Assisted families in planning and preparing nutritious meals.

Server

Season 52
Country Club Plaza, MO
01.2023 - 10.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.

Key Holder Supervisor

Burger Shed Embassy Suites
Olathe, Kansas
08.2021 - 01.2023
  • Recruited, interviewed and trained new employees.
  • Coordinated with other departments to ensure smooth operations.
  • Ensured compliance with all company policies and procedures.
  • Resolved customer complaints in a timely manner.
  • Provided employees with feedback on job performance.
  • Performed daily cash management duties including deposits, audits.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Managed employee attendance records and monitored adherence to policy.
  • Responded promptly to customer inquiries regarding product availability.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored store performance and identified areas for improvement.
  • Tracked sales data to ensure accurate inventory levels.

Education

GED -

Ray-Pec High School

Skills

  • Personal Correspondence
  • Discretion and Confidentiality
  • Restaurant Experience
  • Dedicated Team Player
  • Culinary skills
  • Coordination skills
  • Critical thinker
  • Hospitality Environment
  • Understands grammar
  • Strong interpersonal skills
  • Time Management
  • Resourceful
  • Client satisfaction
  • Customer friendly
  • Valid Driver's License
  • Perform well in high-demand, fast-paced environments
  • Scheduling
  • Staff Collaboration
  • Housekeeping
  • Strong Work Ethic
  • Attention to Detail
  • Professional phone etiquette
  • Customer Service

Timeline

Personal Assistant

Shiela Locke
01.2024 - Current

Personal Assistant

Lisa Lohmeyer
04.2023 - Current

Server

Season 52
01.2023 - 10.2023

Key Holder Supervisor

Burger Shed Embassy Suites
08.2021 - 01.2023

GED -

Ray-Pec High School
Layla Hays