Layla Hill
Springfield,MO
Summary
Dynamic professional with over 10 years of customer service and administrative experience, seeking a role within a forward-thinking organization that fosters growth and development. Known for a strong work ethic and high motivation, ready to contribute a blend of expertise to enhance business performance. Adept at thriving in both individual and team environments, with a proven ability to quickly adapt to various processes while driving company objectives. Resourceful and results-oriented, dedicated to achieving efficiency and delivering exceptional service value to meet organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Thunder Ridge Arena
04.2024 - Current
- Supervised daily bar operations, ensuring smooth workflow and exceptional customer service.
- Designed innovative cocktail menus, enhancing guest experiences and driving repeat business.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Implemented inventory management practices, reducing waste and optimizing supply usage.
- Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
- Resolved customer complaints effectively, maintaining high satisfaction levels through proactive service recovery.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored compliance with health and safety regulations, promoting a safe environment for staff and patrons.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Realtor
Keller Williams
10.2022 - 12.2024
- Demonstrated strong negotiation skills to close real estate deals.
- Exhibited excellent communication and interpersonal skills when interacting with clients.
- Built long-term relationships with clients by providing exceptional customer service.
- Guided and assisted buyers or sellers throughout entire transaction process.
- Prepared and guided clients through contracts, escrow paperwork, and deeds.
- Promoted sales through advertisements, open houses and listing services.
- Prepared contracts, deeds, leases, and other legal documents related to property sales.
Property Manager
Schroeder Properties and Holdings LLC
01.2020 - 09.2024
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Negotiated and executed new leases, renewals, and terminations.
- Assisted in the selection process of new tenants by conducting background checks and verifying references.
- Organized financial records related to budgeting, accounting, and auditing procedures.
- Established policies and procedures related to leasing terms, security deposits, pet restrictions.
- Verified compliance with all local and state regulations.
- Streamlined tenant communication processes, enhancing responsiveness and issue resolution.
- Managed property maintenance schedules to ensure timely service and tenant satisfaction.
QA Compliance Specialist
Capital Vacations
07.2023 - 10.2023
- Provided guidance on legal requirements related to data protection, privacy, anti-corruption, financial reporting and other regulatory matters.
- Conducted risk assessments to identify key areas of non-compliance and developed action plans for remediation.
- Maintained up-to-date knowledge of applicable laws, regulations and industry trends through research activities.
- Documented all aspects of the organization's compliance program including policies, procedures and processes.
- Interpreted complex legal language into practical terms that were easily understood by staff members.
- Managed relationships with third parties providing services related to the organization's compliance program.
Administrative Manager
Rounders Gaming LLC
02.2020 - 09.2022
- Demonstrated ability to effectively manage multiple projects and prioritize tasks.
- Excelled in customer service, resolving complex issues quickly and professionally.
- Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors.
- Maintained accurate records of financial transactions and other business documents.
- Trained new personnel on office policies and procedures as well as general administrative duties.
- Developed strong organizational skills with an emphasis on accuracy and efficiency.
- Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.
Education
GED -
OTC
Springfield, MO01.2009
Skills
- Sales Development
- Contract Negotiation
- Data Integrity
- Experienced with Word, Excel, Outlook, and PowerPoint
- Client Needs Assessment
- Leasing and Sales
- Corporate Standards
- Critical Thinking
- Experienced in Management, Administration and Report Generation
- Attentive service
- Cash handling expertise
- Customer service
Certification
Real Estate Licenses MO #2022044604
Timeline
Head Bartender
Thunder Ridge Arena
04.2024 - Current
QA Compliance Specialist
Capital Vacations
07.2023 - 10.2023
Realtor
Keller Williams
10.2022 - 12.2024
Administrative Manager
Rounders Gaming LLC
02.2020 - 09.2022
Property Manager
Schroeder Properties and Holdings LLC
01.2020 - 09.2024
GED -
OTC
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