Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Him

Lowell,MA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bonchon Lowell. Proven ability to enhance guest engagement and satisfaction through personalized service and effective upselling techniques. Committed to maintaining a clean and welcoming environment while fostering teamwork to achieve high productivity levels.

Overview

6
6
years of professional experience

Work History

Server/Host

Bonchon Lowell
05.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Barista

Starbucks
02.2024 - 07.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Server

Izakaya Ittoku
01.2023 - 01.2025
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Seoul Kitchen
10.2022 - 02.2023
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Education

High School Diploma -

Lowell High School
Lowell, MA
06-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Barista

Starbucks
02.2024 - 07.2025

Server

Izakaya Ittoku
01.2023 - 01.2025

Server

Seoul Kitchen
10.2022 - 02.2023

Server/Host

Bonchon Lowell
05.2019 - Current

High School Diploma -

Lowell High School

Similar Profiles

CREATE PROFILE