Layla Humphries
Hutto
Summary
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Motivated student working toward Bachelors in Psychology. Possess experience in eagerness to learn. Proven success working within fast-paced, collaborative settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Coach New York
01.2025 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Sales Associate
Coach New York
04.2023 - 01.2025
- Being rated for customer feed back 2 weeks after purchase if a customer chooses to through email
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Making sure to inform each customer about services
- Making more personal connections
- Giving an elevated experience without feeling like you’re directly selling
- Doing online order for costumers in store and over the phone
- Gen Z leadership role (training other people within that generation to be able market and adapt to gen z)
- Helping with event ideas for new launches
- Making 50 cards each months for children at St.Jude
- Built relationships with customers to encourage repeat business.
Sales Associate
Michael Kors
10.2022 - 05.2023
- Making sure the display bags, clothes, and shoes are neat
- Ringing up costumer on the register (return and exchanges also)
- Selling our bundles for bags and wallets
- Providing good costumer service to all ages and backgrounds
- Filling any empty spots we might see on display
- Sizing watches (both men and women)
- Answered product and material questions
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Handled returns and exchanges
- Kept store clean
Sales Lead
Victoria's Secret
08.2022 - 10.2022
- Selling bras through multiple different selling techniques
- Opening and closing registers
- Selling credit cards with mentioning benefits
- Processing back stock during work hours
- Welcoming guest at the door and letting them know about our sells
- Making sure we each our hourly goals for sells
- Encouraging and teaching associates on selling techniques and accurate bra fittings
- Being able to offer alternatives if we do not have what they originally came shopping for
- Making sure that we create a healthy yet competitive relationship with all of our co-workers
Receptionist
Bliss Nail Bar
06.2022 - 08.2022
- Welcoming costumers into the nail salon
- Providing hospitality by checking in on them
- Checking them in and out of their appointment
- Problem solving skill
- Providing complimentary drinks
- Helping nail technicians with communication between them and a costumer
- Keeping the bar and nail stations clean during the day and before closing
- Making appointments for clients over the phone on a call, text, and in person
- Answered the phone for a company of over 20 employees
- Made calls to clients
- Addressed queries
- Kept up-to-date records on service history
Seasonal Sales Associate
Victoria's Secret & PINK
11.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Processed product returns and assisted customers with other selections
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Educated clients on current promotional offerings and products using persuasive selling tactics
2nd Assistant Manager
Zumiez
04.2021 - 08.2021
- Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints
- Trained and mentored employees to maintain friendly demeanor, provide professional service, and uphold company values
- Directed and delegated merchandising tasks using strategic store positioning and effective planogram design to drive sales and increase product exposure
- Kept costs under control with skilled management of inventory levels and stock rotation procedures
- Improved store's market penetration by planning and executing special sales and customer appreciation events
- Regulated shrinkage and supported loss prevention objectives by closely monitoring store security protocols
- Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales
- Managed cash drawer assignment and distribution and assisted with balancing and reconciling before and after shifts
- Exceeded revenue targets through effective promotional planning and merchandising strategies
- Collaborated with store management to oversee and direct retail store operations
- Employee of the period three times in a row
Sales Associate
Zumiez
05.2019 - 03.2020
- Checked sister stores and online options to locate items for customers
- Helped customers navigate store, complete sales and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Rotated stock using clearance markdowns and special sales promotions
- Met goals consistently while working independently within team environment
- Delivered consistent service to develop customer base
Education
Working Towards Bachelors - Psychology
Texas State University
San Marcos, TX12-2025
High School Diploma -
Stony Point High School
Round Rock, TX05.2021
Skills
- Analyzing sales trends
- Strong understanding of merchandising principles
- Staff Management
- Training and mentoring
- Project coordination
- Customer relationship management
- Assistant Manager Experience
- Talent acquisition
- Cash Handling
- Loss Prevention
- Strategic planning
- Excellent people skills
- Store Management Experience
- Interviewing
- Negotiation
- Retail Management
Certification
- Driver's License
- February 2021 to February 2029
Languages
English - Fluent
Japanese - Intermediate
Timeline
Food and Beverage Supervisor
Coach New York
01.2025 - Current
Sales Associate
Coach New York
04.2023 - 01.2025
Sales Associate
Michael Kors
10.2022 - 05.2023
Sales Lead
Victoria's Secret
08.2022 - 10.2022
Receptionist
Bliss Nail Bar
06.2022 - 08.2022
Seasonal Sales Associate
Victoria's Secret & PINK
11.2021 - 01.2022
2nd Assistant Manager
Zumiez
04.2021 - 08.2021
Sales Associate
Zumiez
05.2019 - 03.2020
Working Towards Bachelors - Psychology
Texas State University
High School Diploma -
Stony Point High School
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