Layla Janah
Alexandria,VA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at Wells Fargo Bank. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Advanced in Microsoft Office and data entry.
Overview
1
1
year of professional experience
Work History
Bank Teller
Wells Fargo Bank,
03.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Bachelor of Science - Management Information Systems
George Mason University
Fairfax, VA05.2024
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2021
Skills
- Money Handling
- Data Security and Validation
- Client Rapport-Building
- Mobile Banking
- Information Processing
- Information Updates
- Staff Assistance
- Management
- Customer Service
- Data Entry
Volunteer
Election Day [November 6th, 2018]
Samuel W. Tucker Elementary School
Alexandria, VA
Guided voters
Facilitate traffic at the voting location
Replace chairs and pens at the voting location
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Native or Bilingual
Timeline
Bank Teller
Wells Fargo Bank,
03.2022 - Current
Bachelor of Science - Management Information Systems
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
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