Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Janale

Denton

Summary

Proven customer service expert from Braum's Ice Cream & Burger Restaurant, adept in POS system operation and maintaining composure under pressure. Excelled in enhancing customer satisfaction and efficiently managing cash, demonstrating reliability and exceptional multitasking skills. Achieved significant improvements in customer loyalty through professional complaint resolution and empathetic engagement.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Cava Grill
09.2022 - 12.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Server

Cotton Patch Cafe
04.2020 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Team Member

Braum's Ice Cream & Burger Restaurant
10.2019 - 04.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Master Of Criminal Justice - Law

Texas Woman's University
Denton, TX

Ryan High School
Denton, TX
05.2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • POS system operation
  • Refund handling
  • Up-selling techniques
  • Data entry proficiency
  • Multitasking and organization
  • Phone etiquette
  • Basic math
  • Telephone management

Timeline

Customer Service Cashier

Cava Grill
09.2022 - 12.2024

Server

Cotton Patch Cafe
04.2020 - 07.2022

Team Member

Braum's Ice Cream & Burger Restaurant
10.2019 - 04.2020

Master Of Criminal Justice - Law

Texas Woman's University

Ryan High School

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Layla Janale