Summary
Overview
Work History
Education
Skills
Timeline
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Layla Lyon

New Smyrna Beach,FL

Summary

Proven Server at Norwoods Treehouse & Bar, adept in multitasking and maintaining high-volume dining efficiency. Excelled in enhancing guest experiences through exceptional service and upselling, leading to increased sales. Skilled in conflict resolution and team collaboration, ensuring seamless service and customer satisfaction. Demonstrated proficiency in cash handling and food safety standards, contributing to a positive dining atmosphere.

Overview

26
26
years of professional experience

Work History

Server

Norwoods Treehouse & Bar
02.2010 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Sugar Mill Country Club
01.1998 - 02.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Food safety understanding
  • Order Accuracy
  • Table Bussing
  • Suggestive Selling
  • Allergy awareness
  • Food sales and promotion
  • Guest Seating
  • Table Setting
  • Food and beverage pairings
  • Wine service
  • Banquet Coordination
  • Team Player
  • Reliable and Responsible
  • Multitasking Abilities
  • Time Management
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Ability to Lift 30 Pounds
  • Food Safety Standards
  • Food Preparation and Safety
  • Upselling
  • Menu Recommendations
  • Food and Beverage Upselling
  • Table Monitoring and Turnover

Timeline

Server

Norwoods Treehouse & Bar
02.2010 - 05.2024

Server

Sugar Mill Country Club
01.1998 - 02.2004

High School Diploma -

New Smyrna Beach High School

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Layla Lyon