Layla Miro
Customer Service
Houston,TX
Summary
Seasoned Customer Associate with 9 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Harris County Toll Road Authority
2023.03 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Representative
Worth Finance Corp
2022.07 - 2023.02
- Help with customer concerns, receive loan applications, refinance loans, collect payments, solicit customers, filing personal documents.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Sales Associate
Diamond AdvanEdge
2022.04 - 2022.07
- Managing training position, field work, selling new phone lines, helping customers transfer from their current couriers, opening new accounts, selling internet and cable bundles.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Security Officer
Allied Universal
2019.12 - 2022.04
- Front desk, observed, reported, filled out daily logs, organized paperwork, ensured building safety, thoroughly checked property, ensured tenant safety, wrote daily reports, greeted tenants and sought to their needs.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Sales Associate
David’s Bridal
2019.03 - 2019.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Associate
The Home Depot
2018.05 - 2018.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Customer service
2018.05 - 2018.11
- Desk, handled customer complaints, assisted customers with setting up appointments with di erent departments, followed up on leads, helped make orders, retrieve customer orders, and helped with returns.
Crew Member
Steak N Shake
2016.10 - 2017.10
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Psychology
Skyline College
San Mateo, CAHigh School Diploma -
Jefferson High School
Daly City, CA05.2018
Skills
- Livechat Messaging
- Calm and Professional Under Pressure
- Email Etiquette
- Customer Relationship Management
- Google Sheets
- POS Systems and Ordering Platforms
- Microsoft PowerPoint
- Microsoft Word
- Staff Training
- Call Center Operations
- Microsoft Windows
- Microsoft Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Customer Service Representative
Harris County Toll Road Authority
2023.03 - Current
Representative
Worth Finance Corp
2022.07 - 2023.02
Sales Associate
Diamond AdvanEdge
2022.04 - 2022.07
Security Officer
Allied Universal
2019.12 - 2022.04
Sales Associate
David’s Bridal
2019.03 - 2019.05
Customer Service Associate
The Home Depot
2018.05 - 2018.11
Customer service
2018.05 - 2018.11
Crew Member
Steak N Shake
2016.10 - 2017.10
No Degree - Psychology
Skyline College
High School Diploma -
Jefferson High School
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