Microsoft Excel
Layla Nouhi
Business Marketing
Beirut - Bir Hassan
Summary
Accomplished Online Marketer and Stock Manager with a proven track record at Market Line and Luffy Leathers, enhancing customer satisfaction and streamlining inventory processes. Expert in Microsoft Excel and adept at fostering team collaboration, I significantly improved conversion rates and inventory accuracy. Fluent in English, Arabic, and French, my strategic approach and continuous improvement initiatives drive substantial growth. Skilled in leveraging Microsoft Excel, Word and Powerpoint.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Online Marketer
Market Line
02.2018 - 03.2020
- Created and managed landing pages for products.
- Developed and implemented techniques for increasing page visits and likes.
- Enhanced user experience by conducting thorough website audits and implementing necessary changes.
- Improved conversion rates with the development of targeted email marketing campaigns.
- Collaborated with cross-functional teams to create cohesive digital marketing plans for clients.
- Reduced bounce rate through strategic implementation of relevant calls-to-action throughout the customer journey.
- Created customized marketing materials to increase product awareness.
Assistant Manager
Toys Pro (Kadmous)
04.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Call Center Agent and Accounting
So Pure
08.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory managments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Stock Manager
Luffy Leathers
11.2023 - 01.2025
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Analyzed sales data to predict future stock needs, aligning inventory with forecasted demand.
- Led project to consolidate underperforming stock items, reallocating resources to high-demand products.
Education
Bachelor Of Arts And Science - Marketing
Lebanese International University (LIU)
Beirut04.2022
Makeup Artist
Rayhana Academy School
Beirut09.2022
Accounting
Bir Hassan Technical Institute
Beirut08.2023
Software
Microsoft Word
Microsoft Powerpoint
Timeline
Stock Manager
Luffy Leathers
11.2023 - 01.2025
Call Center Agent and Accounting
So Pure
08.2022 - 10.2023
Assistant Manager
Toys Pro (Kadmous)
04.2020 - 09.2022
Online Marketer
Market Line
02.2018 - 03.2020
Bachelor Of Arts And Science - Marketing
Lebanese International University (LIU)
Makeup Artist
Rayhana Academy School
Accounting
Bir Hassan Technical Institute
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