Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Layla Nugali

Layla Nugali

Dallas,TX

Summary

Enthusiastic professional with 15+ years of experience across HR support, systems implementation, and client-facing roles. Proven expertise in candidate evaluation, documentation management, and process optimization. Adept at leveraging tools such as Google Drive, DocuSign, and CRM platforms to support efficient remote workflows. Recognized for attention to detail, exceptional communication, and a collaborative, solutions-focused mindset.

Overview

7
7
years of professional experience

Work History

Product Support Analyst

Infor
07.2024 - Current
  • Troubleshoot HR system issues (JIRA/ServiceNow) within Global HR, Talent Acquisition and Benefits; maintain data integrity and performance standards.
  • Communicate resolutions to internal/external stakeholders.
  • Collaborated with cross-functional teams such as engineering, sales, marketing. to resolve customer needs quickly.
  • Manage documentation and support compliance processes.

Implementation Consultant/Global HR

Infor
06.2022 - 07.2024
  • Implement Core HR and Talent Software.
  • Setup Enterprise level organization in Infor’s HCM solution including, manager structure, positions, jobs, Talent Acquisition, benefits, and additional organizational components.
  • Managed workstreams and presented to executive leadership outlining challenges, deltas, and overall impact.
  • Lead mapping sessions and perform ETL processes for clients upgrading Lawson S3 to multi-tenant Cloudsuite.
  • Lead design sessions with client’s HR team to understand their current and future state processes and align with recommended solution.
  • Prep the tenant and client for each round of testing (CRP, SIT, UAT) by drafting scripts, maintaining an issues log, and configuring RICE items.
  • Developed system administrator’s understanding on how to leverage new functionality for their organizational needs.

Business Development Representative/Team Lead

Infor
04.2021 - 06.2022
  • Managed pipeline through CRM; Helped pilot implementation improvement through Salesforce.
  • Promoted twice, nominated BDR of the Month, and awarded MVP for Global Business Development department for outstanding performance.
  • Spearheaded training for new hires and collaborated across departments.
  • Conducted research on potential customers to identify their needs and interests.
  • Built strong relationships with existing customers through ongoing communication.

Clinical Operations Coordinator I & II

Fraser Mental Health
05.2018 - 04.2020
  • Scheduled and coordinated appointments for 50+ clients per day using Anasazi EMR.
  • Conducted intake and documentation (e.g., ROI forms) in compliance with HIPAA via DocuSign.
  • Provided support for clients and clinicians in-person and over the phone.
  • Conducted training sessions for staff members on new technology or operational procedures.
  • Assisted with orienting new staff members to the facility's policies and protocols.
  • Coordinated clinical operations and managed daily workflow of the department.
  • Maintained records of clinical data, including patient charts, medical histories, test results, and treatment plans.

Education

Bachelor of Arts - Psychology

University of New Mexico
Albuquerque, NM
05-2020

Skills

  • System troubleshooting
  • JIRA/ServiceNow management
  • Documentation management
  • Client communication
  • Stakeholder communication
  • Process improvement
  • Industry knowledge

Timeline

Product Support Analyst

Infor
07.2024 - Current

Implementation Consultant/Global HR

Infor
06.2022 - 07.2024

Business Development Representative/Team Lead

Infor
04.2021 - 06.2022

Clinical Operations Coordinator I & II

Fraser Mental Health
05.2018 - 04.2020

Bachelor of Arts - Psychology

University of New Mexico

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