Layla Ottaviano
Oviedo,FL
Summary
Results-oriented high school graduate with a passion for delivering exceptional customer service. I have a proven track record for leadership, service, and sales in both retail and fast-casual restaurant industries. I'm eager for a part time position that will create unforgettable experiences for your customers and add value to your company.
Overview
4
4
years of professional experience
Work History
Server
Gino’s Pizza and Pasta
Oviedo, FL
11.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat patronage
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted to changing menu items, providing recommendations based on customer preferences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Associate
Cold Stone Creamery
Oviedo, FL
07.2024 - 10.2025
- Taking customer orders
- Making ice cream to order, along with waffles and cakes
- Managing transactions and using the cash register
- Maintaining the cleanliness of services areas and dining room
Sales Associate
Spirit Halloween
Oviedo, FL
01.2022 - 01.2022
- Assisted customers with purchasing decisions
- Answered customer's questions about merchandise
- Managed cash transactions and merchandise inventory
- Balanced customer satisfaction with meeting sales objectives
Education
High School Diploma - undefined
Oviedo High School
01.2024
Skills
Communication and Negotiation
Leadership
Team Player
Reliable
Strong work ethic
Exceptional customer service
Cash handling
Team collaboration
Interests
Volunteerism, Educational pursuits, Travel, Movies, music, and art, Spending time with my pets
Accomplishments
- Maintaining a good GPA while working part-time. It helped me develop strong time management skills
- Leading a class project where our team won high praise from peers and classmates. It allowed me to showcase my project management and leadership skills.
Timeline
Server
Gino’s Pizza and Pasta
11.2025 - Current
Associate
Cold Stone Creamery
07.2024 - 10.2025
Sales Associate
Spirit Halloween
01.2022 - 01.2022
High School Diploma - undefined
Oviedo High School