Layla Parker
Charleston,SC
Summary
Accomplished Front Desk Attendant with a proven track record at the College of Charleston, enhancing customer satisfaction and exceeding sales targets. Expert in POS systems and adept at adapting to diverse customer needs. Demonstrated excellence in customer service and multitasking, significantly improving guest retention and operational efficiency. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
College of Charleston
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by guiding tours through the facilities.
- Answered the phone system and transferred callers to appropriate department or staff member.
Sales Associate
CVS Pharmacy
11.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Guest Services Receptionist
Tandy Family YMCA
03.2022 - 08.2022
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Managed reservations effectively, optimizing room allocation to maximize occupancy rates.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Education
Bachelor of Arts - English
College of Charleston
Charleston, SC06.2027
High School Diploma -
Northside Christian Academy
Lexington, SC06.2023
Skills
- Customer service expertise
- Appointment Scheduling
- File Management
- Greeting guests
- Customer Service
- Front Desk Management
- POS Systems
- Adaptability and Flexibility
- Problem-solving skills
- Strong multitasking
- Supply Replenishment
Timeline
Front Desk Attendant
College of Charleston
01.2024 - Current
Sales Associate
CVS Pharmacy
11.2023 - 01.2024
Guest Services Receptionist
Tandy Family YMCA
03.2022 - 08.2022
Bachelor of Arts - English
College of Charleston
High School Diploma -
Northside Christian Academy
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