Layla Pfaff
Saint Charles
Summary
Adept at fostering customer satisfaction and team efficiency, I enhanced service quality at Kilwins Chocolates & Ice Cream by implementing effective conflict resolution and staff training. My leadership, coupled with a keen focus on workplace safety and sales strategies, consistently improved guest experiences and operational excellence. I am a very consecutive worker, I like to find a job that I feel passionate about and stay with that team for as long as I can.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
Kilwins Chocolates & Ice Cream
03.2024 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Server
Firebirds
02.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Head Hostess
Tonys On Main
08.2021 - 01.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Server
Cedarhurst Assisted Living And Memory Care
05.2021 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
St. Charles High School
725 Kingshighway 05-2023
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Sales strategies
- Positive attitude
- Team leadership
Languages
German
Elementary
Timeline
Shift Lead Supervisor
Kilwins Chocolates & Ice Cream
03.2024 - Current
Server
Firebirds
02.2023 - 04.2024
Head Hostess
Tonys On Main
08.2021 - 01.2023
Server
Cedarhurst Assisted Living And Memory Care
05.2021 - 07.2021
High School Diploma -
St. Charles High School
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