Layla Polanco
New York,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Client Service Administrator
Armory Dog & Cat Hospital
The Bronx , NY
2024.05 - Current
- Provided customer service by responding to inquiries, resolving technical issues and processing orders.
- Maintained client records in a database and provided timely updates on account status.
- Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
- Generated weekly and monthly performance metrics to track progress against goals set forth by management.
Teller
Citizens Bank
Yonkers , NY
2023.01 - 2024.01
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
Sales Representative Team Leader
Optimum
Bronx , NY
2022.03 - 2024.01
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
Bank Teller
Apple Bank
Elmont , NY
2023.03 - 2024.01
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Home Health Aide
Regency Healthcare
The Bronx , NY
2020.01 - 2021.12
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Education
High School Diploma -
Womens Academy of Excellence
New York, NY2021-06
Skills
- Strong leadership
- Sales proficiency
- Strong Organization
- Analytical Skills
- Professionalism
- Interpersonal Skills
- Attention to Detail
Languages
Spanish
Professional
Italian
Professional
Timeline
Client Service Administrator
Armory Dog & Cat Hospital
2024.05 - Current
Bank Teller
Apple Bank
2023.03 - 2024.01
Teller
Citizens Bank
2023.01 - 2024.01
Sales Representative Team Leader
Optimum
2022.03 - 2024.01
Home Health Aide
Regency Healthcare
2020.01 - 2021.12
High School Diploma -
Womens Academy of Excellence
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