Layla Porter
Charlotte
Summary
Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
5
5
years of professional experience
Work History
Founder & App Developer
QuickDo
Charlotte
01.2023 - Current
- Founded and launched a mobile app with Firebase backend, serving 800+ active users and driving user growth.
- Designed and maintained backend systems ensuring data integrity, role-based access, and secure operations.
- Implemented automated features including barcode scanning and workflows, improving operational efficiency by 60%.
- Led end-to-end testing, bug tracking, and release coordination, reducing technical issues by 40%.
- Managed third-party vendors, security patches, and compliance to mitigate data and operational risks.
- Orchestrated user feedback sessions and prioritized backlog items to address high-impact issues, improving user engagement and retention trends.
Seasonal Airport Customer Service (ACS) Agent
Delta Air Lines
New York City
10.2021 - Current
- Provided technical and operational support for airline systems, resolving 100+ system-related issues weekly to maintain on-time operations.
- Ensured compliance with federal aviation, security, and operational regulations in a high-risk environment, reducing regulatory incidents and safety risks.
- Maintained accurate system usage and access controls under time-sensitive conditions, preserving data integrity and procedural adherence.
Delivery Warehouse Associate
Amazon
Charlotte
01.2021 - Current
- Processed and sorted high-volume packages at station pace, ensuring 100% routing accuracy for final-mile delivery.
- Maintained real-time inventory by using handheld scanners to track package movement, reducing miss-sorts by the provided percentage.
- Staged and organized delivery routes for Flex and DSP drivers, preparing all carts for load out within strict time windows.
- Unloaded trailers and fed conveyor lines to sustain consistent package flow and meet station throughput goals.
Internal Auditor
Kontoor Brands
Greensboro
06.2023 - 08.2023
- Conducted internal audits of business systems to identify security gaps and compliance risks, producing actionable remediation plans with measurable results.
- Partnered with IT teams to validate system updates, reducing audit findings and minimizing workflow disruptions across key processes.
- Improved regulatory reporting efficiency by evaluating processes and updating documentation, delivering measurable time savings and clearer control evidence.
Internal Auditor
Transamerica
Cedar Rapids
08.2022 - 12.2022
- Documented audit findings and coordinated with IT and business teams to remediate identified vulnerabilities and tracked resolution progress.
- Assessed control effectiveness to support compliance efforts, producing reports that informed remediation priorities and improved risk posture.
Business Analyst
TransUnion
Chicago
05.2022 - 08.2022
Education
BACHELOR OF SCIENCE (B.S.) - CYBERSECURITY
University of North Carolina at Greensboro
Greensboro, NCASSOCIATE OF APPLIED SCIENCES - DEVELOPMENT AND DATA ANALYSIS
Central Piedmont Community College
Charlotte, NCSkills
- Security Controls & Compliance
- IT Governance & Risk Management
- Internal Auditing & Control Testing
- Vulnerability Identification & Mitigation
- Firebase
- Mobile Application Backend Operations
- Oracle Applications
- Software Testing & Release Validation
- Bug Tracking & Issue Resolution
- Process Automation & Optimization
- Technical Troubleshooting
- Documentation & Reporting
- Cloud Computing
- Data Analysis
- User Experience Design
- Network Security
- Incident Response
- Project Management
- System Integration
- HTML (Beginner)
- Java (Beginner)
Websites
Timeline
Internal Auditor
Kontoor Brands
06.2023 - 08.2023
Founder & App Developer
QuickDo
01.2023 - Current
Internal Auditor
Transamerica
08.2022 - 12.2022
Business Analyst
TransUnion
05.2022 - 08.2022
Seasonal Airport Customer Service (ACS) Agent
Delta Air Lines
10.2021 - Current
Delivery Warehouse Associate
Amazon
01.2021 - Current
BACHELOR OF SCIENCE (B.S.) - CYBERSECURITY
University of North Carolina at Greensboro
ASSOCIATE OF APPLIED SCIENCES - DEVELOPMENT AND DATA ANALYSIS
Central Piedmont Community College