Summary
Overview
Work History
Education
Skills
Timeline
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Layla Quillen

Normal,IL

Summary

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Bank Teller

Northwest Bank of Rockford
06.2025 - 08.2025
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing clear information and resolving issues promptly.
  • Adapted to changing work environments, quickly learning new systems and processes as required.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

Food Service Worker

Watterson Dining Commons
08.2023 - 05.2025
  • Assisted in food preparation and service, ensuring adherence to safety and hygiene standards.
  • Operated kitchen equipment efficiently, maintaining cleanliness and functionality of tools.
  • Collaborated with team members to streamline workflow during peak hours for improved service delivery.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Sales Associate

Bath and Body Fusion
01.2022 - 12.2022
  • Provided exceptional customer service, enhancing client satisfaction and fostering brand loyalty.
  • Assisted in inventory management, ensuring optimal product availability and organization on sales floor.
  • Executed sales promotions, effectively communicating benefits to customers to drive engagement and increase sales.
  • Trained new staff on product knowledge and effective sales techniques, promoting team performance and consistency.
  • Monitored product displays, ensuring compliance with visual merchandising standards to attract customer attention.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Food Handler

Williams Tree Farm
10.2021 - 12.2021
  • Ensured compliance with food safety regulations and maintained sanitation standards.
  • Assisted in training new staff on proper food handling techniques and safety protocols.
  • Responded promptly to customer inquiries regarding menu items and dietary restrictions.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.

Education

High School Diploma -

Hononegah Community High School
Rockton

Bachelor of Science - Psychology

Illinois State University
Normal, IL
05-2027

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Sales and Cross-selling
  • Problem-solving
  • Time management
  • Listening and comprehension
  • Relationship building

Timeline

Bank Teller

Northwest Bank of Rockford
06.2025 - 08.2025

Food Service Worker

Watterson Dining Commons
08.2023 - 05.2025

Sales Associate

Bath and Body Fusion
01.2022 - 12.2022

Food Handler

Williams Tree Farm
10.2021 - 12.2021

High School Diploma -

Hononegah Community High School

Bachelor of Science - Psychology

Illinois State University

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Layla Quillen