Layla Ratliff
OMAHA
Summary
Front desk professional with expertise in customer service and conflict resolution. Proven track record of enhancing guest satisfaction through effective communication and streamlined operations management.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/ Court Monitor Lead/Birthday Party Host
Urban Air Adventure Park
Omaha
01.2023 - Current
- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated visitor schedules and appointment bookings for activities and attractions.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
- Assisted with group bookings and special events, delivering tailored experiences.
- Maintained cleanliness and organization of reception area to create welcoming environment.
- Trained new reception staff on customer service protocols and front desk operations.
- Processed payments accurately, managing cash transactions to maintain financial integrity.
- Performed data entry into booking system to ensure accurate customer records.
Education
High School Diploma -
Millard North High School
Omaha, NE05-2025
Skills
- Customer service and support
- Appointment scheduling
- Data entry and management
- Conflict resolution
- Team collaboration
- Time management
- Cash handling and transactions
- Sensitive information management
- Problem-solving abilities
- Phone etiquette and communication
- Administrative tasks and skills
- Call routing and handling
- Staff management and development
- Verbal and written communication skills
- Active listening techniques
- Mail distribution and organization
- Issue resolution strategies
- Basic accounting principles
- Hospitality services expertise
Timeline
Front Desk Receptionist/ Court Monitor Lead/Birthday Party Host
Urban Air Adventure Park
01.2023 - Current
High School Diploma -
Millard North High School