Layla Renteria
Lubbock
Summary
Quality-driven employee with background guiding and training new employees. Patient and professional when leading others and during customer service . Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Academy Sports and Outdoors
07.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Lead Infant Teacher
KinderCare Learning Centers
06.2022 - 06.2023
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
Lead Toddler Teacher
Small World of Learning
08.2021 - 07.2022
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
Pharmacy Clerk
Monahans Pharmacy
07.2020 - 08.2021
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Increased customer loyalty by offering personalized assistance in selecting over-the-counter medications.
Education
Bachelor of Science - Human Sciences
Texas Tech University
Lubbock, TX12-2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Empathy and patience
- Honest and dependable
- Relationship building
Timeline
Cashier Team Lead
Academy Sports and Outdoors
07.2023 - Current
Lead Infant Teacher
KinderCare Learning Centers
06.2022 - 06.2023
Lead Toddler Teacher
Small World of Learning
08.2021 - 07.2022
Pharmacy Clerk
Monahans Pharmacy
07.2020 - 08.2021
Bachelor of Science - Human Sciences
Texas Tech University
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