Layla Rhea
Gainesboro,TN
Summary
Customer service–focused team player with strong problem-solving and multitasking skills. Dependable, fast-learning, and ready to contribute to a positive workplace.
Overview
5
5
years of professional experience
Work History
Senior Solutions
Home Health Aid
08.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to medical staff promptly.
- Maintained accurate patient records, enhancing communication among care teams.
- Implemented infection control protocols, promoting a clean and safe environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs.
Manger
Captain D's Seafood
03.2023 - 08.2025
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff on food safety protocols and operational best practices.
- inventory management systems to optimize stock levels and reduce waste.
- Developed training materials for new hires, improving onboarding processes significantly.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Oversaw scheduling and staffing.
- Accomplished multiple tasks within timeframes.
- Cross-trained existing emploees.
Waitress
Giovanni's Pizza
05.2021 - 03.2023
- Provided exceptional customer service by promptly taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Trained new staff on restaurant procedures and standards for service excellence.
- Managed cash register operations, processing transactions efficiently and accurately.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Fortis College
Cookeville, TNSkills
- Problem-solving
- Customer-oriented
- Self-starter
- Teamwork and collaboration
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Creative problem solving
- Team collaboration
- Timeline coordination
Timeline
Senior Solutions
Home Health Aid
08.2025 - Current
Manger
Captain D's Seafood
03.2023 - 08.2025
Waitress
Giovanni's Pizza
05.2021 - 03.2023
High School Diploma -
Fortis College