Layla Rivera
Worcester,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
TSA Agent
Staples
07.2023 - 01.2024
- Completed background checks and TSA training.
- Managed appointments for TSA Pre-Check, TWIC, HME, and FTSP services.
- Retrieved fingerprints from customers.
- Independently conducted 60 appointments daily.
Tech/Sales Associate
Staples
11.2022 - 06.2023
- Completed training for technical devices.
- Provided information on printers, laptops, furniture, and protection plans.
- Handled internal mechanics of laptops and printers.
- Conducted weekly restocking from truck shipments.
- Worked as a cashier as well.
Cashier
Worcester State University Bookstore
08.2022 - 02.2023
- Handled book rentals and cashier duties.
- Maintained meticulous organization when stocking books.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Retail Associate
Burlington
08.2021 - 09.2022
- Worked in the backroom, handling daily truck shipments.
- Organized merchandise and led the Markdowns Team twice a week, training new associates,
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Cashier/Server
Papa Gino's
01.2020 - 07.2020
- Took orders and served food to seated customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
GED -
Quinsigamond Community College
Worcester, MA01.2022
Skills
- Decision Making
- Attention to Detail
- Cash Handling
- Payment Processing
- Supply Restocking
- Service Prioritization
Timeline
TSA Agent
Staples
07.2023 - 01.2024
Tech/Sales Associate
Staples
11.2022 - 06.2023
Cashier
Worcester State University Bookstore
08.2022 - 02.2023
Retail Associate
Burlington
08.2021 - 09.2022
Cashier/Server
Papa Gino's
01.2020 - 07.2020
GED -
Quinsigamond Community College