Layla Rodriguez
El Paso
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of enhancing client satisfaction. Recognized for establishing strong rapport with clients and fostering positive relationships that drive business growth. Articulate, Enthusiastic, and results-oriented, committed to contributing to organizational success through effective partnership cultivation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mister Car Wash
El Paso
08.2023 - 01.2024
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Completed day-to-day duties accurately and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Store Sales Associate
Big Lots
El Paso
08.2021 - 02.2022
- Welcomed customers, addressing inquiries and delivering product details.
- Ensured high-quality service to optimize shopping for clients.
- Engaged customers in friendly dialogue to assess needs and provide assistance.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Contacted various locations to source requested items.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Created price tags and merchandise signs for new items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized backroom storage areas to maximize space utilization while minimizing damage to products.
- Maintained cleanliness of sales floor, stockroom and checkout area.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Processed cash and credit card payments accurately and efficiently.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Cross-trained across departments to provide assistance during peak business periods.
- Ensured compliance with safety standards within the store environment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Courtesy Clerk
Albertsons
El Paso
07.2020 - 05.2021
- Provided information on active campaigns, seasonal bargains, and unique sale opportunities.
- Kept workspace orderly throughout all operations.
- Guided customers to locations of products throughout store to assist in finding requested items.
- Organized misplaced merchandise back to assigned spots.
- Directed the correct shelving of unwanted products and managed display aesthetics.
- Executed price verifications, handled returns, and restocked products.
- Removed outdated items from display.
- Arranged promotional displays to captivate customer interest.
- Maintained warm and friendly greetings for every customer.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Boosted customer satisfaction by suggesting effective solutions and swiftly resolving issues.
Education
High School Diploma -
Hanks High School
El Paso, TX06-2022
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Customer service
- Problem solving
- Sales techniques
- Product knowledge
- Computer skills
- Teamwork and collaboration
- Effective communication
- Attention to detail
- Critical thinking
- Cash handling
- Data entry
- Flexible and adaptable
- Organization and time management
Languages
English
Full Professional
Spanish
Limited
Certification
- First Aid/CPR Certified
- 911 Dispatch Operator Certified
Affiliations
- Participation in Marathons
Timeline
Customer Service Representative
Mister Car Wash
08.2023 - 01.2024
Store Sales Associate
Big Lots
08.2021 - 02.2022
Courtesy Clerk
Albertsons
07.2020 - 05.2021
High School Diploma -
Hanks High School
Some College (No Degree) -
El Paso Community College
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