LAYLA RODRIGUEZKESTNER
Chesapeake,Virginia
Summary
Reliable and friendly hard worker with years of experience in fastpaced environments. Skilled at taking orders, memorizing menu items, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating client needs. Enthusiastic individual well-versed in the hospitality industry. Possesses great interpersonal and communication skills and a passion for delivering superior customer service. Skilled in taking orders, handling payments, and delivering food and beverages in a timely manner. Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to being the best I can be in everything she does and open to learning new things that will improve her performance!
Overview
4
4
years of professional experience
Work History
Waitress
El rincón tropical
11.2020 - Current
- My duties include always ensuring that the restaurant is safe and clean upon coming and leaving, waiting tables, taking togo calls and orders, washing dishes, bartending, scheduling and hosting events and parties, and placing catering orders
- We all act as a family and help each other in any and every way we can to ensure that business is running smoothly
- Here I'm not only improving my knowledge and experience in customer service but also improving my Spanish
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
House manager
Ezmas bread box
05.2023 - 08.2023
- While working at Ezma's, I was required to uphold my management duties which included hiring, firing, and scheduling other employees, creating new menus, scheduling and hosting events (anniversaries, birthday parties, business events, live music, etc.), keeping inventory, placing and picking up liquor orders, and creating an entirely new bar menu with new drinks
- My employer only had 2 other employees who could only work limited hours due to school and the other was on worker's compensation; with this being said, I was working everyday, open to close, not only continuing my management position but also waiting tables, running food, taking Togo calls and orders, bartending, keeping the restaurant clean, restocking inventory, and opening and closing every morning and night
- I work very well under pressure and can multitask in a fast pace environment
- I didn't work here very long because my employer was extremely hostile and violent very often and was shorting mine and her other employee's checks and refusing to give me and the other waiters and waitresses our tips, resulting in me having to quit
Accounting Assistant
A&A Bilingual Tax Services
01.2023 - 05.2023
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Processed weekly payroll for clients ensuring timely and accurate compensation.
- Translating documents from Spanish to English.
- Performed tax returns on paper and through QuickBooks for clients.
- Reduced processing errors by implementing new system of double-checking entries.
- Inspected account books and recorded transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Kept the office and schedule organized to avoid overbooking and unnecessary stress.
Administrative Assistant
MissionFiveThirteen LLC
09.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created the company logo and designed company merchandise.
- Maintained organized schedules, calendars, and budget sheets.
Waitress
Papa Anthony's pizza
11.2020 - 02.2023
- At Anthony's I worked as a waitress and as a counter girl
- Anthony's was a great first job, it was always very fast paced and It taught me how to handle different situations in customer service and how to work under high pressure
- Often times when we were busy I learned to not only play my part in working but also help in any way that I can; Whether that meant helping the chefs, the dishwashers, and my fellow waitresses and counter girls to ensure business was running smoothly and never out of control
- In the 3 years of working here, I got a lot of experience with customer support/service including meaning unhappy customers, events and problem solving
Education
High School Diploma -
Florida virtual school
Orlando, Florida01.2023
Skills
- Interpersonal skills
- Customer service
- Strong multitasking
- Excellent communication
- Positive attitude
- Stress management
- Upselling techniques
- Attention to detail
- Problem-solving
- Time management
- Conflict resolution
- Memory retention
- Adaptability
- Payment processing
- Handling complaints
- Hospitality service expertise
- Decision-making
- Complex Problem-solving
- Accurate money handling
- Complaint resolution
- Active listening
- Performance improvement
- Relationship management
- Sales techniques
- Upselling
- Banquet coordination
- Reliability and punctuality
- Verbal and written communication
- Hospitality and accommodation
Community Service
Food Packer, Celebration Church, Orlando, Florida, 03/01/22, Volunteered to package 15,000 meals for homeless and low-income families.
Volunteer Experience
Kids Care/Counselor, Celebration Church, Orlando, Florida, 04/01/22, 02/28/23, Creating lesson plans and games, Disinfecting toys and equipment, Checking children in and out
Languages
Spanish
Limited Working
Timeline
House manager
Ezmas bread box
05.2023 - 08.2023
Accounting Assistant
A&A Bilingual Tax Services
01.2023 - 05.2023
Administrative Assistant
MissionFiveThirteen LLC
09.2022 - 02.2023
Waitress
El rincón tropical
11.2020 - Current
Waitress
Papa Anthony's pizza
11.2020 - 02.2023
High School Diploma -
Florida virtual school
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