Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Russo

Summary

Dynamic Medical Coder with extensive experience at MUSC, excelling in healthcare claim coding and error resolution. Proven ability to analyze and correct denied claims while fostering strong relationships with healthcare staff. Adept at utilizing Epic and other coding systems, demonstrating exceptional attention to detail and effective communication skills.

Overview

10
10
years of professional experience

Work History

Medical Coder

MUSC
12.2021 - Current
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reviewed outpatient/inpatient records and interpreted documentation to identify diagnoses and procedures.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Extensive knowledge of ICD 10, CPT, HCPCS coding, medical terminology, federal and state regulatory guidelines and third party payer requirements.
  • Accuracy and attention to detail with the ability to multitask and prioritize.
  • Able to work independently with limited supervision.
  • Meets or exceeds production daily.


Customer Resolution Specialist

MUSC
01.2020 - 12.2021
  • Collaborated with customer service and financial assistance teams to resolve patient complaints and drive customer experience.
  • Identified and assessed patients needs quickly and accurately.
  • Developed highly empathetic patient relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with and patients and coworkers.
  • Cross-trained and backed up other customer service care team members.
  • Identified and resolved discrepancies and errors in patient accounts.
  • Educated patients about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Customer Service Representative

MUSC
09.2018 - 12.2019
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answer calls from incoming patients, insurance companies, and law offices.
  • Assist patients with account concerns and take steps to resolve all patient and guarantor issues.
  • update patient demographics and verify, update and add patient insurance to their accounts.
  • Post adjustments, establish payment arrangements,and prequalify patients for financial assistance.
  • Request insurance billing follow up on unpaid or unresolved claims.

Credit Specialist

Empire Merchants North
02.2017 - 09.2018
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Accounts receivable,accounts payable,monthly expense reporting,bank reconciliations, and end of day audit.
  • Provided hands-on training in daily processes and job duties.
  • Developed effective relationships with customers, which helped improve overall payment processes.

Front Desk Agent

The Mohonk Mountain House
09.2015 - 02.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Associate of Science - Business Administration

Queensborough Community College

C.C.S. - Certified Coding Specialist

A.H.I.M.A.
08-2025

C.I.R.C.C - Interventional Radiology Coding

A.A.P.C.
06-2023

C.P.C. - Medical Coding

A.A.P.C
10-2021

Skills

  • Medical coding and abstracting
  • Proficiency in Epic, Knowledge source, and 3M
  • Training and mentoring
  • Healthcare claim coding
  • Coding error resolution
  • Proficient in radiology and interventional radiology coding
  • Excels at analyzing and correcting denied healthcare claims
  • Continuing education
  • Medicare insurance regulations

Timeline

Medical Coder

MUSC
12.2021 - Current

Customer Resolution Specialist

MUSC
01.2020 - 12.2021

Customer Service Representative

MUSC
09.2018 - 12.2019

Credit Specialist

Empire Merchants North
02.2017 - 09.2018

Front Desk Agent

The Mohonk Mountain House
09.2015 - 02.2017

Associate of Science - Business Administration

Queensborough Community College

C.C.S. - Certified Coding Specialist

A.H.I.M.A.

C.I.R.C.C - Interventional Radiology Coding

A.A.P.C.

C.P.C. - Medical Coding

A.A.P.C

Similar Profiles

CREATE PROFILE