Layla Sabrah
ROSAMOND,CALIFORNIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service
Albertsons Grocery
08.2021 - Current
- Utilized complex math skills, handled large money transactions, focused on conflict resolution, communication skills, time management and practicing empathy and patience
- Learned teamwork, multitasking and how to receive feedback and criticism.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service
Little Caesar’s
10.2016 - 03.2018
- Utilized basic math skills, developed interpersonal skills, communication skills, adaptability, teamwork, multitasking.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Psychology
California State University
Los Angeles, CA08.2023
Associate of Arts - Psychology for Transfer
Antelope Valley College
Lancaster, CA05.2021
High School Diploma -
Wichita High School North
Wichita, KS05.2018
Skills
- Ability to use coding system R
- Academic writing
- Interpersonal communication
- Effective time management
- Research and analysis
- Teamwork
- Multitasking
- Cash Register Operations
- Safety Inspections
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Hospitality and Accommodation
- Policy and Procedure Adherence
- Microsoft Office
- Microsoft Excel
Languages
Spanish
Limited Working
Arabic
Limited Working
Timeline
Customer Service
Albertsons Grocery
08.2021 - Current
Customer Service
Little Caesar’s
10.2016 - 03.2018
Bachelor of Arts - Psychology
California State University
Associate of Arts - Psychology for Transfer
Antelope Valley College
High School Diploma -
Wichita High School North
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