Layla Sammon
Philadelphia,Pennsylvania
Summary
Proven multitasker and empathetic communicator, I excelled at Fraternal Order of Police Lodge 5 by enhancing guest satisfaction and fostering positive relationships. Skilled in customer service and child supervision, I adeptly balanced guest needs with diligent care, significantly contributing to a welcoming environment and safe, engaging childcare.
Overview
4
4
years of professional experience
Work History
Hostess
Fraternal Order of Police Lodge 5
04.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
Child Caregiver
Self Employed Services
01.2021 - Current
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Worked with children to develop good cognitive, physical and language skills.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
Education
High School Diploma -
Saint Hubert Catholic High School For Girls
Philadelphia06-2024
Bachelor of Science - Education
West Chester University of Pennsylvania
West Chester, PA05-2028
Skills
- Effective multitasking
- Patience and empathy
- Customer service expertise
- Guest complaint resolution
- Safe food handling
- Diaper changing
- Positive reinforcement
- Child supervision
Timeline
Hostess
Fraternal Order of Police Lodge 5
04.2021 - Current
Child Caregiver
Self Employed Services
01.2021 - Current
High School Diploma -
Saint Hubert Catholic High School For Girls
Bachelor of Science - Education
West Chester University of Pennsylvania
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