Layla Seidel
Summary
I would consider myself a hardworking and determined individual, who is looking to broaden their horizon's. I have a solid background in administrative work, reception and customer service. Whether that be from a managerial position in retail or making up data books for a vessel fabrication company. These roles have helped me gain knowledge when it comes to solving problems and creating a satisfied environment for customers. Im currently in my second year of college, studying Behavioral Sciences, in hopes to pursue a career in Art therapy or psychological care. I would be thrilled to have the opportunity to be apart of something new.
Overview
6
6
years of professional experience
Work History
Receptionist/Call Center Customer Service Representative
World Weidner
01.2025 - Current
- Managed multi-line phone system, efficiently routing calls to ensure timely communication.
- Respond to chat messages and emails, to resolve customer concerns.
- Greet visitors and direct them to appropriate departments, enhancing customer service experience.
- Maintained organized reception area, contributing to a professional office environment.
- Scheduled appointments and coordinated meetings, optimizing staff time management.
Administrative Assistant
MJ&H Fabricatoin
06.2023 - 01.2025
- Create code data books for pressure vessels and pipe jobs
- Greet and direct guests to the correct department
- Managed scheduling and calendar coordination for executive team, enhancing time management efficiency.
- Developed and maintained filing systems, ensuring easy access to important documents.
- Assisted in preparing reports and presentations, improving communication with stakeholders.
- Streamlined office procedures, contributing to improved workflow and productivity.
Head Cashier
Lowes Home Improvment
03.2020 - 03.2022
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register operations and customer service protocols.
- Managed daily cash reconciliation, identifying discrepancies and implementing corrective measures.
- Developed efficient workflows to enhance transaction speed during peak hours.
Education
Bachelor of Science - Behavioral Sciences
Northern Oklahoma College
Tonkawa, OK05-2028
High School Diploma -
Ponca City Highshcool
Ponca City, OK05-2022
Skills
- Customer service assistance
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Timeline
Receptionist/Call Center Customer Service Representative
World Weidner
01.2025 - Current
Administrative Assistant
MJ&H Fabricatoin
06.2023 - 01.2025
Head Cashier
Lowes Home Improvment
03.2020 - 03.2022
Bachelor of Science - Behavioral Sciences
Northern Oklahoma College
High School Diploma -
Ponca City Highshcool
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