Layla Sentowski
Orlando ,FL
Summary
Proven Sales Representative at Lush Cosmetics, adept in relationship management and market trends, significantly expanded client base through strategic networking and persuasive communication. Excelled in customer service, ensuring loyalty and surpassing sales goals. Mentored new servers at Ole Red, enhancing team performance and service standards through effective training and feedback.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Sales Representative
Lush Cosmetics
11.2024 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Server Trainer
Ole Red
05.2020 - 07.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Housekeeper
Maid Pro Services
04.2018 - 04.2020
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Server Trainer
Hickory Tavern
02.2013 - 05.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Monitored new server performance and offered continuous support throughout training period.
Education
Business Administration
Catawba Valley Community College
Hickory, NCSkills
- Network development
- Sales closing
- Market trends
- Beauty product demonstration
- Customer relations
- Product merchandising
- Relationship management
- Closing sales
- Sales development
- Product and service knowledge
- Upselling and cross selling
- Customer service
- Time management
- Customer needs assessment
Timeline
Sales Representative
Lush Cosmetics
11.2024 - Current
Server Trainer
Ole Red
05.2020 - 07.2024
Housekeeper
Maid Pro Services
04.2018 - 04.2020
Server Trainer
Hickory Tavern
02.2013 - 05.2018
Business Administration
Catawba Valley Community College
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