Layla Stallworth
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
PharmaCord
Louisville, KY
08.2023 - Current
- Answer high-volume inbound call inquiries from patient care team and health providers regarding patient assistance.
- Timely processing of applications.
- Actively listen to each customer, assess needs, and respond with demonstrated patients and courtesy.
- Provides timely feedback to the company regarding service failures, or customer concerns.
- Effectively use internal technology platform to complete complete claims and processing.
Customer Service Manager
Roses express
Louisville
12.2021 - 07.2023
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored staff performance to ensure adherence to customer service standards.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Ollies Bargain Outlet
Louisville, KY
08.2018 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Seneca High School
Louisville, KY06-2015
Some College (No Degree) - Medical Assisting
ATA College
Louisville, KYSkills
- Professionalism and a strong sense of proper business and customer service etiquette
- Adaptability to change
- Proficient computer skills
- Clear, verbal and written communication skills
- Personal initiative and commitment to team and organizational goals
- Service minded; focus on recognizing and meeting the needs of others
Timeline
Patient Care Coordinator
PharmaCord
08.2023 - Current
Customer Service Manager
Roses express
12.2021 - 07.2023
Customer Service Representative
Ollies Bargain Outlet
08.2018 - 07.2020
High School Diploma -
Seneca High School
Some College (No Degree) - Medical Assisting
ATA College
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