Executive Assistant
Rucker's Auto Sales Inc.
Nashville, Tennessee
09.2001 - 07.2025
- Screened calls and emails and initiated actions to respond or direct messages.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Calculated deductions and processed payroll for employees.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Coordinated new hire and termination processes to facilitate smooth operations.