Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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LayLa Starks

LayLa Starks

Greenbrier,TN

Summary

Dynamic and results-oriented professional with extensive experience as a Customer Service Representative at Rivergate Skate Center and Office Administrative Assistant at Rucker's Auto Sales. Excelled in complaint resolution and customer relationship management, enhancing customer satisfaction and streamlining administrative processes. Proven ability in multitasking, coordination, and maintaining a positive demeanor, significantly contributing to team and company success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Rivergate Skate Center
Madison, TN
05.2023 - Current
  • Worked closely alongside the shift manager to maintain a smooth and efficient working environment.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls to facilitate customer service.
  • Welcomed guests to the venue and birthday parties as appropriate, and served food and beverages to all attendees.
  • Monitored children's behavior, ensuring a safe environment.
  • Executed efficient cleaning of the venue ahead of scheduled departures.
  • Handled daily deposits efficiently.

Office Administrative Assistant

Rucker's Auto Sales
Nashville, TN
01.2022 - Current
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.
  • Posted transactions to respective accounts efficiently.
  • Provided support to other departments by completing clerical tasks as needed.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Responded promptly to customer inquiries via email or phone.
  • Processed incoming invoices for payment in a timely manner.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Completed daily deposits efficiently.

Education

High School Diploma -

Greenbrier High School
Greenbrier, TN
01-2024

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Receiving support
  • 10-key
  • Product education
  • Customer relationship management (CRM)
  • Conflict resolution
  • Tracking complaints
  • Payment processing
  • Follow-up skills
  • Adaptive team player
  • Coordination
  • Active listening
  • Tactful and diplomatic
  • Multitasking and organization
  • Money handling
  • Refunds processing
  • POS systems expert
  • Retail sales customer service
  • Positive and professional
  • Multi-line phone talent
  • Customer service

Affiliations

  • Exceptional volleyball player at Greenbrier High School and C2 travel volleyball in Hendersonville, Tennessee for the last 4 years.
  • Automobile enthusiast
  • A leader in the Renaissance Club at Greenbrier High School and have exceeded our teams goal of raising money to be able to take our club to Disney, and also bring new and exciting team and peer building ideas to our high school.
  • Senior Sister
  • Chosen by current teachers as an excellent student with a positive attitude who is eager to learn.

Timeline

Customer Service Representative

Rivergate Skate Center
05.2023 - Current

Office Administrative Assistant

Rucker's Auto Sales
01.2022 - Current

High School Diploma -

Greenbrier High School
LayLa Starks