Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Layla Stewart

Spring,TX

Summary

Dedicated and motivated professional with a strong background in customer service, team collaboration, and leadership. Adept at creating positive experiences for customers and maintaining high standards of quality and efficiency in fast-paced environments. Seeking to leverage skills and experience in a dynamic role that values exceptional service and teamwork.

Overview

4
4
years of professional experience

Work History

Barista

Dutch Bros
Spring, TX
03.2023 - Current
  • Provided fast and friendly service by preparing a wide range of coffee and specialty beverages, while maintaining accuracy and efficiency.
  • Cultivated strong relationships with customers through personalized interactions, and an upbeat, positive attitude.
  • Assisted in training new employees, and contributed to fostering a supportive team environment.
  • Working towards being a shift lead in the near future.

Lead Swim Instructor

Emler Swim School
Spring, TX
03.2023 - 10.2024
  • Communicated effectively with parents to provide updates on their child's performance and suggest areas for improvement.
  • watched over other swim instructors making sure they were teaching children in effective ways.
  • Taught swim lessons to children of varying ages and skill levels, utilizing tailored teaching methods to ensure progress and confidence in the water.
  • Worked at front desk helping guests plan more classes, and advertising/selling swim lessons to new walk in guests.

Lifeguard

Splashtown Waterpark
Spring, TX
04.2022 - 09.2022
  • Ensured the safety of park guests by actively monitoring swimming areas, enforcing safety rules, and providing immediate response to emergencies.
  • Completed comprehensive training in CPR, first aid, and water rescue techniques to uphold safety protocols and standards.

Team Lead

Chick-fil-A
Spring, TX
06.2021 - 04.2022
  • Delivered outstanding customer service in a high-volume, fast-paced environment by accurately taking orders, preparing food, and addressing customer inquiries with professionalism and courtesy.
  • Maintained cleanliness and organization of the dining and kitchen areas to ensure compliance with health and safety standards.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Monitored team performance against targets, taking corrective action where necessary.

Education

High School Diploma -

Klein Oak
Spring, TX
05-2023

Skills

  • Clear communication
  • Opening and closing duties
  • Cash handling
  • Exceptional customer service
  • Team leadership
  • Speedy and efficient
  • New hire training
  • Decision-making

Affiliations

  • Running monthly 5k/10ks
  • Enjoy going to sports events
  • going to Concerts
  • Traveling

Timeline

Barista

Dutch Bros
03.2023 - Current

Lead Swim Instructor

Emler Swim School
03.2023 - 10.2024

Lifeguard

Splashtown Waterpark
04.2022 - 09.2022

Team Lead

Chick-fil-A
06.2021 - 04.2022

High School Diploma -

Klein Oak

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Layla Stewart