Layla Stivers
Lopez Bros
Apple Valley,CA
2
years of professional experience
Detail-oriented professional with strong organizational skills and a proven ability to enhance workflows. Demonstrated expertise in data management, customer service, and problem-solving, ready to contribute to team success.
Work History
Assistant
2 Months- Adapted quickly to new software tools, improving data management practices.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized and maintained filing systems to ensure easy access to documents.
- Utilized office software for document creation and formatting tasks effectively.
- Assisted in data entry tasks, enhancing accuracy of records management.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Improved file organization by implementing an efficient categorization and labeling system.
File Organizer
3 Months- Organized project files systematically to enhance accessibility and efficiency.
- Served as point person for questions regarding appropriate file storage locations, retention policies, or other relevant aspects of recordkeeping within the organization.
- Provided guidance on best practices for maintaining organized workspaces and managing paperwork effectively.
- Maintained strict confidentiality, ensuring client data was secure and well organized.
Hostess
1 Year- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
- Provided detailed menu information, enhancing guest dining experience.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in maintaining cleanliness and organization of dining area.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Food Runner
1 Year 4 Months- Monitored stock levels of supplies, notifying management when replenishment was needed.
- Trained new staff on proper food handling procedures and restaurant protocols.
- Managed multiple tables efficiently during peak hours, ensuring optimal service delivery.
- Implemented improvements in food presentation based on customer feedback for enhanced appeal.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Cashier
7 Months- Processed customer transactions accurately and efficiently using POS system.
- Managed cash register, balancing daily receipts with precision to ensure financial accuracy.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints swiftly, fostering positive relationships and loyalty.
- Collaborated with team members to optimize workflow during peak service hours.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree
Skills
Data entry
File and record keeping
Computer literacy
Computer skills
Office administration
Attention to detail
Time management
Organizational skills
Customer service
Fundamental mathematics
Written communication
Fast learner
Problem-solving
Active listening
Relationship management
Active listening
Timeline
Assistant
Lopez Bros
2026.06 - CurrentRead More
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