Summary
Overview
Work History
Education
Skills
Contact
Education and Training
References
Timeline
Generic

Layla Talamante

Santa Fe ,NM

Summary

Hardworking individual that offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Crew Member

Firehouse Subs
08.2023 - 10.2024
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Hostess

Olive Garden
02.2023 - 08.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Ensured compliance with health and safety regulations at all times.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
  • Assisted servers in bussing tables when needed during busy periods.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Crew Member

Dions
08.2020 - 11.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

Santa Fe High School
Santa Fe, NM

No Degree - Nursing

Santa Fe Community College
Santa Fe, NM
05-2028

Skills

  • Patience and empathy
  • Route planning
  • Sales experience
  • Customer service expertise

Contact

Santa Fe , NM 87507

Education and Training

Santa Fe, NM,other,true

References

References available upon request.

Timeline

Online Personal Shopper

Walmart
09.2024 - Current

Crew Member

Firehouse Subs
08.2023 - 10.2024

Hostess

Olive Garden
02.2023 - 08.2023

Crew Member

Dions
08.2020 - 11.2022

Santa Fe High School

No Degree - Nursing

Santa Fe Community College

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Layla Talamante