Layla Trejo
Laredo,TX
Summary
Proactive Overnight Assistant Manager with extensive experience in team training and conflict resolution. Skilled in inventory management, vendor coordination, and cash handling procedures. Brings strong leadership, problem-solving abilities, and a focus on maintaining a safe, clean store environment.
Overview
5
5
years of professional experience
Work History
Overnight Assitant Manager
Quiktrip
03.2024 - Current
- Handled escalated customer issues professionally while maintaining composure under pressure situations to resolve conflicts amicably.
- Coordinated with vendors for timely deliveries of products during overnight hours to minimize disruptions during peak business hours.
- Maintained a safe and clean store environment for customers and employees by implementing safety protocols and sanitation standards.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Optimized inventory management by conducting regular audits, reorganizing stockrooms, and ensuring accurate product displays.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
- Managed three-four employees in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each employee.
Assitant Manager
Stripes
11.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Trainer
Taco Bell
04.2019 - 05.2021
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Business Administration
Texas A&M International University
Laredo, TX12.2025
Skills
- Customer service focus
- Health and safety
- Employee Training
- Policy Enforcement
- Customer Service
- People Management
- Time management expertise
- Conflict Resolution
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Overnight Assitant Manager
Quiktrip
03.2024 - Current
Assitant Manager
Stripes
11.2021 - 01.2022
Team Trainer
Taco Bell
04.2019 - 05.2021
No Degree - Business Administration
Texas A&M International University
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