Layla Valdivia
Naples
Summary
Proven customer service expert from Hilton Banquets, adept at exceeding service standards and sales goals. Leveraged strong multitasking and clear communication to enhance guest experiences, resulting in increased loyalty and repeat business. Skilled in team collaboration and innovative promotion strategies, significantly contributing to workplace positivity and revenue growth.
Overview
19
19
years of professional experience
Work History
Bartender
Hilton Banquets
02.2020 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Real Estate Agent
Sellstate Prime Realty
11.2019 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
Bartender
Pelican Bay Club
02.2024 - 11.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Shula's Steak House Naples
02.2019 - 02.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bar Manager
Mamuska Club and Gallery
03.2010 - 09.2016
- Mentored and trained staff members to ensure exceptional customer service standards.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Sales Associate/Call Center Customer Service Representative
PRC Corporation/ Expedia.com/ DirectTv.com
01.2006 - 07.2009
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Arts - Criminal Justice
Florida National University
Hialeah, FL02-2012
Professional Bartender - Mixologist
ABC Bartender School
7329 W Flagler St, Miami, FL 3314404-2006
Medical Assistant - Phlebotomist
SouthDade Adult Education Center/ Job Corps
12350 SW 285th St, Homestead, FL 3303309-2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Clear and effective communication
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Pelican Bay Club
02.2024 - 11.2024
Bartender
Hilton Banquets
02.2020 - Current
Real Estate Agent
Sellstate Prime Realty
11.2019 - Current
Bartender
Shula's Steak House Naples
02.2019 - 02.2024
Bar Manager
Mamuska Club and Gallery
03.2010 - 09.2016
Sales Associate/Call Center Customer Service Representative
PRC Corporation/ Expedia.com/ DirectTv.com
01.2006 - 07.2009
Associate of Arts - Criminal Justice
Florida National University
Professional Bartender - Mixologist
ABC Bartender School
Medical Assistant - Phlebotomist
SouthDade Adult Education Center/ Job Corps
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