Layla VanNorman
Brick
Summary
Skilled in analyzing customer behavior, personalizing interactions, and maintaining organized databases, I am eager to leverage my expertise to create targeted, high-performing email campaigns that drive engagement and conversions.
Overview
2
2
years of professional experience
Work History
Claims Validation & QC
Databank IMX Data Management and Imaging
Huntingdon
10.2024 - Current
- In this role, I review and validate electronic medical claims to ensure accuracy, compliance, and smooth processing. I analyze data, identify errors, and optimize claim submissions to reduce rejections and improve efficiency. My attention to detail, problem-solving skills, and ability to work with large datasets have helped streamline workflows and enhance overall accuracy.
Receptionist
Cuozzo Orthodontics
Sea Girt
07.2024 - 09.2024
- Managed high volumes of inbound communication, ensuring prompt and professional responses to client inquiries.
- Maintained and organized customer databases, enhancing data accuracy and segmentation for targeted outreach.
- Drafted and proofread company correspondence, strengthening written communication skills.
- Assisted in promotional efforts by distributing company updates and event information to clients.
- Provided a seamless customer experience by anticipating needs, and delivering personalized service.
- I juggled multiple responsibilities in a fast-paced environment, demonstrating adaptability and attention to detail.
Bartender
Lolas European Cafe
Asbury
04.2023 - 07.2024
- Provided exceptional customer service in a fast-paced environment, managing multiple orders while maintaining attention to detail.
- Built strong interpersonal skills by engaging with a diverse clientele, enhancing customer satisfaction, and retention.
- Developed persuasive communication techniques to upsell promotions and featured menu items, increasing sales.
- Gained experience in analyzing customer preferences and behavior to personalize recommendations.
- Maintained organization and efficiency under pressure, meeting tight deadlines, and adapting quickly to changing priorities.
Head Hostess
Asbury Ale House
Asbury
10.2022 - 03.2023
- Managed guest relations and coordinated reservations, ensuring a seamless, personalized customer experience.
- Developed strong communication skills by engaging with diverse clientele, and addressing inquiries professionally.
- Collaborated with management to optimize seating arrangements and maximize efficiency, demonstrating problem-solving and strategic thinking.
- Thrived in a fast-paced environment, prioritizing tasks effectively, and adapting to evolving demands.
Education
High School Diploma -
Brick Memorial High School
Brick Township, NJ06-2021
Skills
- Strong written and verbal communication skills are essential for interacting with customers and clients
- Ability to craft compelling messages and responses
- Experience handling customer inquiries and concerns, and building engagement and trust
- Thrived in high-pressure environments, prioritizing multiple tasks effectively
- Quickly able to adapt to new tools, systems, and customer needs
- Balanced workflow efficiency while maintaining attention to customer experience, and accuracy
- Personable
Timeline
Claims Validation & QC
Databank IMX Data Management and Imaging
10.2024 - Current
Receptionist
Cuozzo Orthodontics
07.2024 - 09.2024
Bartender
Lolas European Cafe
04.2023 - 07.2024
Head Hostess
Asbury Ale House
10.2022 - 03.2023
High School Diploma -
Brick Memorial High School
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