Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Layla VanNorman

Brick

Summary

Skilled in analyzing customer behavior, personalizing interactions, and maintaining organized databases, I am eager to leverage my expertise to create targeted, high-performing email campaigns that drive engagement and conversions.

Overview

2
2
years of professional experience

Work History

Claims Validation & QC

Databank IMX Data Management and Imaging
Huntingdon
10.2024 - Current
  • In this role, I review and validate electronic medical claims to ensure accuracy, compliance, and smooth processing. I analyze data, identify errors, and optimize claim submissions to reduce rejections and improve efficiency. My attention to detail, problem-solving skills, and ability to work with large datasets have helped streamline workflows and enhance overall accuracy.

Receptionist

Cuozzo Orthodontics
Sea Girt
07.2024 - 09.2024
  • Managed high volumes of inbound communication, ensuring prompt and professional responses to client inquiries.
  • Maintained and organized customer databases, enhancing data accuracy and segmentation for targeted outreach.
  • Drafted and proofread company correspondence, strengthening written communication skills.
  • Assisted in promotional efforts by distributing company updates and event information to clients.
  • Provided a seamless customer experience by anticipating needs, and delivering personalized service.
  • I juggled multiple responsibilities in a fast-paced environment, demonstrating adaptability and attention to detail.

Bartender

Lolas European Cafe
Asbury
04.2023 - 07.2024
  • Provided exceptional customer service in a fast-paced environment, managing multiple orders while maintaining attention to detail.
  • Built strong interpersonal skills by engaging with a diverse clientele, enhancing customer satisfaction, and retention.
  • Developed persuasive communication techniques to upsell promotions and featured menu items, increasing sales.
  • Gained experience in analyzing customer preferences and behavior to personalize recommendations.
  • Maintained organization and efficiency under pressure, meeting tight deadlines, and adapting quickly to changing priorities.

Head Hostess

Asbury Ale House
Asbury
10.2022 - 03.2023
  • Managed guest relations and coordinated reservations, ensuring a seamless, personalized customer experience.
  • Developed strong communication skills by engaging with diverse clientele, and addressing inquiries professionally.
  • Collaborated with management to optimize seating arrangements and maximize efficiency, demonstrating problem-solving and strategic thinking.
  • Thrived in a fast-paced environment, prioritizing tasks effectively, and adapting to evolving demands.

Education

High School Diploma -

Brick Memorial High School
Brick Township, NJ
06-2021

Skills

  • Strong written and verbal communication skills are essential for interacting with customers and clients
  • Ability to craft compelling messages and responses
  • Experience handling customer inquiries and concerns, and building engagement and trust
  • Thrived in high-pressure environments, prioritizing multiple tasks effectively
  • Quickly able to adapt to new tools, systems, and customer needs
  • Balanced workflow efficiency while maintaining attention to customer experience, and accuracy
  • Personable

Timeline

Claims Validation & QC

Databank IMX Data Management and Imaging
10.2024 - Current

Receptionist

Cuozzo Orthodontics
07.2024 - 09.2024

Bartender

Lolas European Cafe
04.2023 - 07.2024

Head Hostess

Asbury Ale House
10.2022 - 03.2023

High School Diploma -

Brick Memorial High School

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Layla VanNorman