Leyla Vargas
Miami,FL
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Coordinator
Frica USA
Doral, FL
02.2022 - 02.2023
- Coordinated and finalized sales proposals to complete purchases.
- Fostered relationships with customers to expand customer base and retain business.
- Input customer data into system, updating information regularly with changes to buying habits.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
- Identified and proactively solved complex strategy problems that impacted sales management and business direction.
Operations Manager, Customer Experience
Optimum Transport Services LLC
MIAMI, Florida
06.2019 - 11.2022
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
Education
Bachelor of Science - Journalism, Print
Universidad Santa María
Venezuela07.2011
Skills
- Prospecting skills
- Data entry
- Safety protocols
- Sales expertise
- Solutions development
- Case management
- Conflict mediation
- Microsoft Office expertise
- Business and Operations Management
- Call Center Operations
- Retail sales customer service
- Customer engagement and support
- Staff training and development
Languages
English
Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Timeline
Sales Coordinator
Frica USA
02.2022 - 02.2023
Operations Manager, Customer Experience
Optimum Transport Services LLC
06.2019 - 11.2022
Bachelor of Science - Journalism, Print
Universidad Santa María
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