Summary
Overview
Work History
Education
Skills
Timeline
Generic
LAYLA VERDI

LAYLA VERDI

Fort Lauderdale

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

8
8
years of professional experience

Work History

Lead Consultant

FedEx
12.2022 - Current
  • As a Lead Consultant at FedEx Office, I served as a key point of contact for customers, delivering attentive and solution-driven support across digital, print, and shipping services. This role required strong multitasking, communication, and data accuracy skills—all of which translate seamlessly into a remote customer support environment.
  • Provided one-on-one service to customers both in person and over the phone, helping them understand available services, pricing structures, and best options based on their unique needs—mirroring remote account and plan clarification duties.
  • Accurately entered customer orders into proprietary systems, tracked production timelines, and logged all service details—demonstrating precision in data entry and documenta
  • Managed multiple orders and client communications at once while ensuring a high standard of professionalism, friendliness, and issue resolution—a skillset easily applied to live chat or multi-threaded support tools.
  • Took lead responsibility for managing complex digital imaging and production requests, demonstrating the ability to handle detailed, high-volume information under deadlines.
  • Maintained daily quality control, verified order accuracy, and provided updates to customers throughout their service journey, which aligns with customer lifecycle and billing support duties in remote roles.
  • Communicated clearly and effectively across shifts and departments, both in person and digitally, to ensure continuity of customer service and operational flow.
  • Used the Point of Sale (POS) system for financial transactions, reporting, and end-of-day processing, showcasing experience in transactional accuracy and financial documentation.
  • Supported shipping services by helping customers select the appropriate method, preparing packages, and ensuring correct labeling—a process that required attention to fine details and efficient problem-solving.
  • Assisted in training new team members and providing on-shift guidance, demonstrating leadership and adaptability in fast-paced environments.
  • Provided prompt and professional customer service via phone and email

Mobile Associate

T-Mobile
01.2019 - 12.2022
  • In this fast-paced customer-facing role, I specialized in delivering exceptional digital and in-person support by helping customers understand their mobile plans, billing statements, and device solutions. My responsibilities aligned closely with the core skills required for a remote customer service or data-entry position, where effective communication, multitasking, and digital fluency are essential. I consistently delivered solution-based consultations while managing digital tools and maintaining accuracy in account documentation and customer records.
  • Provided real-time support to a high volume of customers, identifying and solving issues related to mobile plans, billing, account access, and device features with a clear, customer-first approach.
  • Demonstrated strong digital literacy by using internal platforms and self-serve tools to educate customers, complete service transactions, and document solutions efficiently.
  • Guided customers through their accounts and billing breakdowns, helping them understand what they were paying for and how to best utilize their services to meet their needs.
  • Utilized data entry skills to accurately update customer information, process orders, activate accounts, and log service resolutions.
  • Maintained high-quality service standards across all interactions, whether in person or through digital communication methods including live chat and app-assisted onboarding.
  • Regularly trained on and adapted to new technologies, systems, and T-Mobile service updates to stay effective and efficient in a constantly evolving digital environment.
  • Built and maintained strong customer relationships by following up on service satisfaction, addressing account inquiries, and encouraging mobile app engagement for self-service success.
  • Partnered with remote teams and store leaders to ensure seamless account set-up, troubleshooting, and issue resolution, bridging in-person service with digital support strategies.
  • Demonstrated multitasking by managing in-store responsibilities while simultaneously operating digital sales tools, CRM platforms, and communication systems.
  • Played a key role in reducing churn by clearly explaining plan benefits, billing adjustments, promotional offers, and helping customers make informed decisions.

Customer Service

Whole Foods
07.2017 - 01.2019
  • Delivered responsive, friendly support to a high volume of customers, assisting them with purchases, questions, and service concerns in-person and via phone.
  • Performed accurate data entry and financial transactions using digital POS and cash handling systems, ensuring customer information was processed securely and efficiently.
  • Maintained detailed records of transactions, customer preferences, and product issues to inform business decisions and improve service accuracy.
  • Provided real-time customer support, offering clear explanations of services, payment plans, and store policies—mirroring live chat environments.
  • Quickly learned and adapted to digital tools and platforms, demonstrating strong computer skills and the ability to troubleshoot system issues.
  • Accurately handled billing inquiries and guided customers through understanding pricing structures and loyalty programs.
  • Collaborated with internal teams to ensure cohesive and consistent communication across departments and shifts.
  • Assisted with product data entry, pricing updates, and in-store signage to ensure information accuracy for both in-store and online shoppers.
  • Proactively trained and supported new hires on customer interaction, order processing, and system usage.
  • Managed customer inquiries with a high level of patience and professionalism, consistently meeting service expectations in a high-traffic retail environment.
  • Balanced multiple tasks with precision and urgency, from handling checkout processes to organizing orders and resolving service concerns.

Education

Diploma -

Boyd H. Anderson Highschool

Skills

  • Computer proficient
  • Fast & Accurate Typing
  • Strong Communication
  • Customer Service
  • Multitasking
  • Problem Solving
  • Team Collaboration
  • Organized & Detail-Oriented
  • Data Entry
  • CRM Software
  • Microsoft Office
  • Live Chat Support
  • Email Communication
  • Digital File Management
  • Online Scheduling Tools
  • Basic Troubleshooting
  • Web-Based Platforms
  • Order & Inventory Systems
  • Proficient in Adobe Photoshop for both creative and technical tasks including photo retouching, image manipulation, and layout design
  • Experienced in background removal, color correction, and advanced layer masking
  • Adept at designing professional-looking marketing assets like banners, flyers, and mockups
  • Familiar with exporting assets for various digital platforms using optimal resolution and file types
  • Strong understanding of non-destructive editing workflows and smart objects
  • Comfortable working with keyboard shortcuts and optimizing workflow for fast-paced projects
  • Capable of collaborating with teams by sharing layered PSDs, maintaining organized files, and labeling layers clearly

Timeline

Lead Consultant

FedEx
12.2022 - Current

Mobile Associate

T-Mobile
01.2019 - 12.2022

Customer Service

Whole Foods
07.2017 - 01.2019

Diploma -

Boyd H. Anderson Highschool

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LAYLA VERDI