Summary
Overview
Work History
Education
Skills
Timeline
Generic

Layla Williams

Corpus Christi

Summary

Dynamic Assistant Store Manager with a proven track record at First Cash Pawn, excelling in customer service and employee coaching. Recognized for enhancing operational efficiency and fostering a positive team culture. Strong attention to detail and problem-solving skills contributed to improved performance metrics and customer satisfaction.


Overview

4
4
years of professional experience

Work History

Assistant Store Manager

First Cash Pawn
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Overnight Cashier

Stripes Convenience Store
09.2023 - 04.2024
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
  • Delivered expert, friendly service to serve every customer need.
  • Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.

Team Leader

Little Caesars Pizza
04.2023 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Team Member

Whatabuger
06.2021 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Flour Bluff High School
Corpus Christi, TX

No Degree - Medical

Southern Careers Institute
TX
04-2026

Skills

  • Problem-solving
  • Employee coaching
  • Attention to detail
  • Customer experience
  • Customer service and engagement
  • Time management

Timeline

Assistant Store Manager

First Cash Pawn
05.2024 - Current

Overnight Cashier

Stripes Convenience Store
09.2023 - 04.2024

Team Leader

Little Caesars Pizza
04.2023 - 10.2023

Team Member

Whatabuger
06.2021 - 04.2022

Flour Bluff High School

No Degree - Medical

Southern Careers Institute

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