Summary
Work History
Education
Skills
Timeline
Generic

Layla Wilson

Vero Beach,FL

Summary

With 20 plus years in the restaurant and customer service industry, my heart has always thrived entertaining guests while providing the best experience possible. I have experience from management to shift lead and more. I also have a background in medical billing, insurance, office management and administrative assisting.

Work History

Server

Citrus Grill
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Italian Kitchen
03.2024 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Demonstrate elevated customer service while anticipating guest needs

Server / Bartender

Armani Cucina
11.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Excellent knowledge of food and beverage menu


Server /Bartender

Sailfish Brewing Co. Vero Beach
04.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Excellent knowledge of beer menu, keeping up to date with new brews and conveying the flavors to the guest
  • Great knowledge of food menu and ingrediants

Server / Bartender

Cirtus Grill
08.2016 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Southern Social
09.2016 - 06.2018
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • elevated dining experience while anticipating guest needs in a fast pace environment while keeping a positive work environment
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.


Education

No Degree -

American School of Milan
Milan, Italy

No Degree -

Lynn University
Boca Raton, FL

High School Diploma -

ACS Hillingdon
London, England
06.1998

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Attention to detail
  • Thrive in a face pasted work environment
  • Anticipating and expediting guest/customer needs
  • Great at multitasking
  • Excellent Customer service while building and maintaining a positive work environment work
  • Great at multitasking

Timeline

Server

Citrus Grill
07.2024 - Current

Server

Italian Kitchen
03.2024 - 08.2024

Server / Bartender

Armani Cucina
11.2023 - 02.2024

Server /Bartender

Sailfish Brewing Co. Vero Beach
04.2022 - 11.2023

Server

Southern Social
09.2016 - 06.2018

Server / Bartender

Cirtus Grill
08.2016 - 04.2022

No Degree -

American School of Milan

No Degree -

Lynn University

High School Diploma -

ACS Hillingdon
Layla Wilson