With 20 plus years in the restaurant and customer service industry, my heart has always thrived entertaining guests while providing the best experience possible. I have experience from management to shift lead and more. I also have a background in medical billing, insurance, office management and administrative assisting.
Work History
Server
Citrus Grill
07.2024 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bussed and reset tables to keep dining room and work areas clean.
Server
Italian Kitchen
03.2024 - 08.2024
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Demonstrate elevated customer service while anticipating guest needs
Server / Bartender
Armani Cucina
11.2023 - 02.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Excellent knowledge of food and beverage menu
Server /Bartender
Sailfish Brewing Co. Vero Beach
04.2022 - 11.2023
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Served food and beverages promptly with focused attention to customer needs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Excellent knowledge of beer menu, keeping up to date with new brews and conveying the flavors to the guest
Great knowledge of food menu and ingrediants
Server / Bartender
Cirtus Grill
08.2016 - 04.2022
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Server
Southern Social
09.2016 - 06.2018
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
elevated dining experience while anticipating guest needs in a fast pace environment while keeping a positive work environment
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
No Degree -
American School of Milan
Milan, Italy
No Degree -
Lynn University
Boca Raton, FL
High School Diploma -
ACS Hillingdon
London, England
06.1998
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Attention to detail
Thrive in a face pasted work environment
Anticipating and expediting guest/customer needs
Great at multitasking
Excellent Customer service while building and maintaining a positive work environment work