Layla Woodard
Leander,Texas
Summary
As an associate who values customer satisfaction, I offer excellent customer service paired with strong time management and multitasking skills. I am a diligent team member with experience in helping customers with whatever they need to ensure a positive experience. I believe that I am an enthusiastic and friendly team member dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate
Bath and Body Works
Cedar Park , Texas
08.2024 - Current
- Built relationships with customers and created a welcoming, warm environment that promoted future visits.
- Provided customer service support for inquiries, complaints, and returns.
- Handled returns and exchanges according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
Busser and Hostess
El Rey Cafe
Leander, Texas
07.2021 - 10.2021
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Maintained cleanliness of restaurant dining area throughout shift.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Expedited food to tables to assist servers during busy periods.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Followed sanitation guidelines when handling food and beverage items.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
Education
High School Diploma -
Cedar Park High School
Cedar Park, Texas05-2024
Education
Austin Community College
Austin, TXSkills
- Problem solving
- Customer service
- Store recovery
- Customer interaction
- Relationship building
- Time management
- Courteous and professional
- Loyalty program promotion
Affiliations
- Baking
- Reading
- Exercising
- Spending quality time with family and friends
Accomplishments
- Represented my high school dance team as one of five leaders.
References
References available upon request.
Timeline
Associate
Bath and Body Works
08.2024 - Current
Busser and Hostess
El Rey Cafe
07.2021 - 10.2021
High School Diploma -
Cedar Park High School
Education
Austin Community College
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