Laylah Mustafa
Garner,NC
Overview
9
9
years of professional experience
Work History
PT Supervisor
United Parcel Services
Raleigh, NC
01.2022 - Current
- Leadership Team work Training Safety Standards Communication
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
Assistant General Manager
Zakat Foundation of America
Durham, NC
05.2021 - Current
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Purchased and maintained office supplies.
- Supported staff on special assignments.
Manager
Huddle House
Saint Pauls, NC
09.2019 - 08.2021
- Managed Store 27/7 only Manager
- Daily sales and deposits
- Training employees
- Inventory count and weekly truck Inventory
- Weekly employee shift Schedule Payroll and waitress tips
Manager
LEI Home Enhancements
Raleigh, NC
09.2014 - 09.2019
- Managing front desk crew
- Managing in bound and out bound calls from current and new customers
- Record keeping of Projects and creating new reports to streamline processes and flows Client Relations
Education
High school diploma -
Skills
- Retail Management
- Store Management Experience
- Retail Sales
- Payroll
- Management
- Cash Handling
- Inventory Control
- Recruiting
- Merchandising
- Microsoft Word
- Assistant Manager Experience
- Sales Management
- POS
- Assessments
- Employee Coaching and Motivation
- Resolving Complaints
- Safe Work Methods
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Leadership
Summary
- High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Timeline
PT Supervisor
United Parcel Services
01.2022 - Current
Assistant General Manager
Zakat Foundation of America
05.2021 - Current
Manager
Huddle House
09.2019 - 08.2021
Manager
LEI Home Enhancements
09.2014 - 09.2019
High school diploma -
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