Laylah Owens
Allen,MI
Summary
Dynamic educator and sales professional excelling in classroom management and customer service. Leveraged strong communication and computer proficiency to enhance learning and retail environments. Known for fostering social skills development and boosting customer satisfaction through exceptional service.
Overview
3
3
years of professional experience
Work History
Preschool Teacher
Cadence Academy Preschool
2023.03 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
Sales Associate
Kid to Kid
2022.08 - 2023.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Retail Sales Associate
Burlington
2021.10 - 2021.12
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Allen High School
Allen, TX05.2023
Skills
- Classroom Management
- Classroom Organization
- Positive Reinforcement
- Social Skills Development
- Problem-Solving
- Strong Work Ethic and Dependable
- Collaborative and Team-Oriented
- Communication and Interpersonal Skills
- Conflict Resolution
- Data Entry
- Documentation And Reporting
- Computer Proficiency
Timeline
Preschool Teacher
Cadence Academy Preschool
2023.03 - Current
Sales Associate
Kid to Kid
2022.08 - 2023.03
Retail Sales Associate
Burlington
2021.10 - 2021.12
High School Diploma -
Allen High School
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