Laylah Valdez
Mission Viejo,CA
Summary
Organized and dependable student, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a part-time position. Ready to help team achieve company goals.
Overview
1
1
years of professional experience
1
1
Retail sales associate
Work History
Retail Sales Associate Cashier
Dicks Sporting Goods Distribution Center
Mission Viejo, CA
10.2023 - 02.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Office Assistant
Bug Squad & Pow! Exterminating
Lake Forest
06.2021 - 05.2023
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Managed daily data entry and kept clerical information accurate and up-to-date
- Collaborated with various departments to complete assigned tasks
- Prepared and edited documents to produce precise, accurate and professional communication
- Delivered clerical support by handling range of routine and special requirements
- Created purchase orders and tracked invoices to avoid missed or delayed shipments
- Organized events and meetings to maximize capacity and keep event venues running smoothly
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Made product recommendations or services to customers based on their needs and preferences
- Provided excellent quality customer service by patiently listening and communicating company policies with empathy
- Maintained a positive attitude at all times in fast-paced environment.
Education
Associates - Premed
- HOSA (Healthcare Occupation Students Of America) Club Member
- Completed CCA Medical Core course and received Certificate
- Honors Student
- Premedical Student
- GPA: 3.8
Skills
- Quick Learner
- Patience and Empathy
- Cleanliness and hygiene
- Cash Handling Accuracy
- Goal-oriented mindset
- Dependability
- Customer Engagement
- Stock replenishment
- Customer Support
- Store maintenance
Call Answering and Routing
Station Preparation
Client Satisfaction
Customer Loyalty
Hospitality Management
Customer Needs Assessments
Multitasking abilities
Teamwork abilities
Communication abilities
Guest Satisfaction
Volunteer Experience
- Babysitting gigs around the neighborhood
- Snack bar at Mission Viejo Little League
Timeline
Retail Sales Associate Cashier - Dicks Sporting Goods Distribution Center
10.2023 - 02.2024
Office Assistant - Bug Squad & Pow! Exterminating
06.2021 - 05.2023
Saddleback College - Associates, Premed