Laylah Zinnermon
Parrish,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Receptionist
Aviata at Beneva
01.2025 - Current
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Bath and Body Works
12.2024 - 01.2025
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Daycare Assistant
Toddlers Inn Child Care Center, LLC
05.2022 - 08.2023
- Ensured child safety by always maintaining a clean, organized, and hazard-free facility.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Observed play activities to identify positive behaviors and areas needing improvement,implementing behavior redirection where appropriate.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Education
Associate of Arts -
State College of Florida
Bradenton, FLSkills
- Teamwork and Collaboration
- Time Management
- Effective Communication
- Problem-Solving
- Reliability
- Adaptability and Flexibility
Timeline
Receptionist
Aviata at Beneva
01.2025 - Current
Sales Associate
Bath and Body Works
12.2024 - 01.2025
Daycare Assistant
Toddlers Inn Child Care Center, LLC
05.2022 - 08.2023
Associate of Arts -
State College of Florida