Layla Mubasher
Paige
Summary
Hardworking and passionate Student Midwife with strong organizational skills. Team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet client needs.
Leader with expertise in workflow management and complaint resolution as Customer Service Manager at Clean Green Golf. Excelled in enhancing operational efficiency and fostering team leadership. Skilled in Microsoft Outlook, Word, and Excel, and adept at boosting customer satisfaction and loyalty through strategic improvement
.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Midwife
Austin Area Birthing Center
06.2022 - Current
- Participated in over 100 successful births.
- Managed emergency situations during labor promptly and effectively to protect the well-being of the mother and baby.
- Conducted antenatal visits, assessing patients'' well-being and addressing any concerns or complications that arose during pregnancy.
- Assisted in childbirth deliveries, ensuring the safety of both mother and baby.
- Provided postpartum care, including monitoring physical recovery, infant feeding support, and emotional well-being assessments.
Birth Assistant/Centering Co-Facilitator
Austin Area Birthing Center
06.2022 - Current
- Maintained accurate records of session attendance, participant progress, and group dynamics for future reference.
- Listened to clients' concerns and provided encouragement and support.
- Built trusting relationships with clients through active listening skills and empathetic communication techniques.
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Built strong rapport with patients through open communication channels that encouraged feedback and collaboration on care plans.
- Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during, and after labor.
Customer Service Manager
Clean Green Golf Balls
03.2017 - 06.2022
- Assumed ownership over our team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collected customer feedback and made process changes to exceed customer satisfaction goals .
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
No Degree - Pre-Nursing
Austin Community College
Austin, TXMidwifery
Association of Texas Midwives Training Program
Skills
- Proficient in Electronic Charting ie Client Care
- Microsoft Outlook, Word and Excel
- Maternal health education
- Breastfeeding support
- Postpartum care
- Infant resuscitation
- Labor support techniques
- Prenatal care
- Nutrition counseling
- Complaint resolution
- Childbirth preparation classes
- Newborn assessment
- Medication administration
Certification
- CPR and AED Certified
- NRP Certified
Timeline
Student Midwife
Austin Area Birthing Center
06.2022 - Current
Birth Assistant/Centering Co-Facilitator
Austin Area Birthing Center
06.2022 - Current
Customer Service Manager
Clean Green Golf Balls
03.2017 - 06.2022
- CPR and AED Certified
- NRP Certified
No Degree - Pre-Nursing
Austin Community College
Midwifery
Association of Texas Midwives Training Program
Similar Profiles
Darlene AdamsDarlene Adams
Director of Operations - Contract at La Bella Fleur Healthcare and Birthing Center, Inc.Director of Operations - Contract at La Bella Fleur Healthcare and Birthing Center, Inc.
Jennifer VillegasJennifer Villegas
Student Nurse Midwife at Fort Worth Birthing & Wellness CenterStudent Nurse Midwife at Fort Worth Birthing & Wellness Center
Amanda AndersonAmanda Anderson
Labor and Delivery Birth Planner and Coordinator at Altru Family Birthing CenterLabor and Delivery Birth Planner and Coordinator at Altru Family Birthing Center