Laylana Fulton
Peachtree Corners,GA
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Committed to learning new tasks and considered a highly motivated employee. Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant/Receptionist
Animal Hospital of Nesbit Ferry Crossing
04.2025 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarian with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Kennel Technician
Dogtopia
03.2024 - 04.2025
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Warehouse Worker
Ranstad Staffing Agency
04.2022 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Barista
Starbucks
10.2020 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Line Cook/Cashier
Taco Bell
07.2019 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
Education
Phoenix High School
Lawrenceville, GA05-2021
Skills
- Data entry
- Written and verbal communication
- Time management
- Computer skills
- Prioritization
- Cleaning and organizing
- Customer service experience
- Warehouse operations
- Fast learner
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Veterinary Assistant/Receptionist
Animal Hospital of Nesbit Ferry Crossing
04.2025 - Current
Kennel Technician
Dogtopia
03.2024 - 04.2025
Warehouse Worker
Ranstad Staffing Agency
04.2022 - 02.2024
Barista
Starbucks
10.2020 - 04.2022
Line Cook/Cashier
Taco Bell
07.2019 - 09.2020
Phoenix High School
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