Acadis Readiness Suite & LMS
Layla R. Nolen
5 Poplar Pl, Los Lunas,NM
Overview
12
12
years of professional experience
1
1
Post-graduate degree
Summary
Experienced Data Analyst with organizational change management, business planning, event and operations background. Qualified Business Analyst adept in business intelligence needs and practices, systems analysis, regulatory requirements, and internal control systems. Well-versed in solving complex problems in high-pressure environments.
Skills
- Business Analysis & Strategic Planning
- Project Management
- Special Events Planning
- Marketing
- Technical writing
- MS Office Suite
- Adobe Creative Suite
- Database administration
- Data analysis with working knowledge of SQL
- Software Development life-cycle (SDLC)
- Regulatory and Legal Compliance
- Attention to Detail
- Desktop Publishing Experience
- Team Leadership
- Written and verbal communication
Software
Microsoft Office 365
Jira
SoNM EPICS
SoNM SHARE
Tableau
Adobe Creative Suite
ISpring Suite LMS
AutoDesk
Work History
Acadis Database Administrator & Staff Manager
New Mexico Department of Public Safety (DPS)
Santa Fe, New Mexico
06.2024 - Current
- Created and implemented database designs and data models.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Increased efficiency and team productivity by promoting operational best practices.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Data Analyst II
SoNM -DPS NMLEA
Santa Fe, NM
10.2022 - 06.2024
- Engaged in integration system project teams, finding innovative solutions from existing systems and other vendor products.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Wrote effective communications plans to promote initiatives and technology releases.
- Worked with relational database query authoring (SQL) and other database report types.
- Acted as subject matter expert on system analysis, design and development for product teams and other specialists.
- Prepared reports, briefings and instruction manuals for software solutions and data assets with concise language and clear document design.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Provided technical support for existing reports, dashboards or other tools.
- Provided data-driven solutions to support decision making.
IT Project Manager
State of New Mexico - Department of Public Safety
Santa Fe, New Mexico
11.2021 - 10.2022
- Collaborated with project stakeholders and contributed to or lead project initiation activities which included assessment of regulatory compliance requirements, define scope and performance measures, develop business case, and/or determine project approach.
- Contributed to or lead project planning activities (e.g., perform alternatives analysis and assess feasibility, refine scope and performance measures, finalize project approach, develop schedule, identify resource requirements, develop project budget, establish initial project team, document project management plan.
- Applied tailored methodology and tools for specific projects and situations to deliver consistent, effective, and quality project results.
- Managed project execution including budget, cost/schedule/performance, risks, reporting, issues, governance, resources, quality, scope, outcomes and results.
- Participated actively in procurement-related activities and contract development.
- Lead or participated in project close-out activities.
- Applied interpersonal skills to establish credibility and rapport with team members, management, and stakeholders.
Management/Data/Business Analyst - Advanced
SoNM ECECD
Santa Fe, NM
07.2020 - 11.2021
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified key growth and contribution opportunities for business.
- Reconciled and reported record discrepancies to prepare for and conduct annual and biennial audits.
- Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
- Met end-user goals by supporting strategic planning initiatives for applications.
Data Analyst
State Of New Mexico - CYFD
Santa Fe, NM
09.2019 - 07.2020
- Formulated, defined and documented system specifications.
- Compiled current business intelligence data into reports and presentations.
- Completed quality assurance reviews to assess accuracy of data and validate results of database content.
- Defined naming standards for data warehouse to maintain consistent operations and ensure security and data integrity.
- Identified business requirements and devised implementation strategies to solve business problems.
- Assessed data and issues and directed concerns to business unit leadership.
- Drafted and managed KPI reports to monitor service levels, identify trends and execute root cause analysis.
Executive Secretary
State Of New Mexico - Law Enforcement Academy
Santa Fe, NM
10.2015 - 09.2019
- Updated and implemented administrative and executive support policy changes and monitored effects while executing special objectives, events, and projects in response to executive team requests.
- Coordinated vendors, timelines and budgets for events.
- Assisted in writing New Mexico Administrative Code Rules with high performance in rulemaking process, legislative requirements, and regulatory authority for the New Mexico Law Enforcement Academy and law enforcement training standards.
- Tracked data problems and analyzed information to find root cause while leading cross-functional teams in analysis and evaluation of operational impacts and opportunities of technology changes.
- Controlled and managed document processes by auditing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Initiated dynamic strategies for organizational change management.
Assistant Store Manager
Pier 1 Imports
Santa Fe, NM
01.2014 - 10.2015
- Supervised 25+ member staff in inventory practices, POS systems and product knowledge, contributing to 50% increase in customer satisfaction ratings.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams as project manager in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Delivered employee evaluations and feedback on daily, monthly, and yearly occurrence.
- Trained end-users in best practices to minimize errors and protect key data.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Office Manager/Senior CSR
Cheng Insurance Agency, Inc.
Ruidoso, NM
10.2012 - 12.2013
- Studied existing procedures and policies to offer optimal support to senior leadership and sales operations when standing in for absent managers.
- Automated office operations, managed client correspondence and tracked records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Education
Master of Science - Criminal Justice - Public Safety Administration
Southern New Hampshire University
Hooksett, NH 01.2017 - 02.2020
Bachelor of Science - Interior Design
Westwood College - Denver North
Denver, CO 08.2004 - 08.2007
Certification
- Previously Certified Public Safety Telecommunicator (NM & WA)
- Completed APCO International, 7th Edition
- Professional Lecturer - General Police Topics (NM)
- PMI Member
Timeline
Acadis Database Administrator & Staff Manager
New Mexico Department of Public Safety (DPS)
06.2024 - Current
Data Analyst II
SoNM -DPS NMLEA
10.2022 - 06.2024
IT Project Manager
State of New Mexico - Department of Public Safety
11.2021 - 10.2022
Management/Data/Business Analyst - Advanced
SoNM ECECD
07.2020 - 11.2021
Data Analyst
State Of New Mexico - CYFD
09.2019 - 07.2020
Master of Science - Criminal Justice - Public Safety Administration
Southern New Hampshire University
01.2017 - 02.2020
Executive Secretary
State Of New Mexico - Law Enforcement Academy
10.2015 - 09.2019
Assistant Store Manager
Pier 1 Imports
01.2014 - 10.2015
Office Manager/Senior CSR
Cheng Insurance Agency, Inc.
10.2012 - 12.2013
Bachelor of Science - Interior Design
Westwood College - Denver North
08.2004 - 08.2007
- Previously Certified Public Safety Telecommunicator (NM & WA)
- Completed APCO International, 7th Edition
- Professional Lecturer - General Police Topics (NM)
- PMI Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionCareer advancement4-day work weekFlexible work hoursPersonal development programsReferences
- Rene Fuqua, NM SAKI Program Manager, 602-403-6611
- Emiliano Perea, Ret. NM Summer Food Service Program Manager, 505-249-4020
- Samantha Thompson, Former Employee - Pier 1 Imports, 505-690-0938
- Joseph Samora, Former Contract Employee - LDReyes Designs, LLC, 425-361-6105
- Julia Gonzalez-Ramos, Clinical Director - 4 Directions Treatment & Recovery Center, 575-973-5112
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