Salesforce
Layla Saab
Bell ,CA
Summary
Detail-oriented Account Specialist with great ability in communicating
and developing relationships with customers. Possess a strong, dynamic, diligent, patient and detail oriented personality to meet and exceed goals. Acquired excellent experience in sales working in the area of expertise for the last 5 years in startup tech companies including other areas such as marketing and account management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Account Specialist
Uber
Los Angeles, CA
01.2018 - 01.2022
- Evaluated customers' potential needs to make appropriate recommendations.
- Onboarding driver-partners onto our systems by reviewing, maintaining and organizing vehicle and personal documentation - Reviewing background checks
- Answered about 35-40 video calls a day to assist with the on-boarding process along with ensuring first trips.
- Utilize online and offline sources to stay on top of Uber processes and tools
- Partner closely with engineering and product marketing teams to share client feedback and iterate and advise on the improvement needed.
- Give feedback for product development and scale
- Train new-hires on how to operate internal tools and about the company’s expectation of their role
Uber Specialist Lead (Marketing/Sales)
Uber
Los Angeles, CA
04.2017 - 01.2018
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Monitored sales team performance and provided constructive feedback.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- The top specialist in the Los Angeles Area to pitch potential drivers the idea of getting on-boarded with Uber and averaged about 30-40 sign ups a week exceeding the goal of 20.
- Reached and exceeded a minimum goal of a 12-30% conversion rate.
- Onboarded clients and set them up with what they needed
- Provided friendly and comfortable environment for potential partners
- Led the team with set goals by meeting and exceeding them
- Led weekly meetings to discuss the future of the project and ways we could improve it
- Onboarded and Followed up with partners via phone call, text, and email to ensure they had everything they needed and are completely ready to start driving
- Focused on finding the pain points and providing solutions to them
Education
Associate of Arts - Marketing
Long Beach City College
Long Beach, CA 09.2016 - 04.2020
Skills
Advertising strategies
Sales and marketing
Microsoft Office proficiency
Customer relationship development
Teambuilding
Account Management
Leadership
Employee Training
Customer Service
Software
JIRA
Microsoft Office
Google Suite
Timeline
Customer Account Specialist
Uber
01.2018 - 01.2022
Uber Specialist Lead (Marketing/Sales)
Uber
04.2017 - 01.2018
Associate of Arts - Marketing
Long Beach City College
09.2016 - 04.2020