Summary
Overview
Work History
Education
Skills
Software
Timeline
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Layla Saab

Layla Saab

Bell ,CA

Summary

Detail-oriented Account Specialist with great ability in communicating
and developing relationships with customers. Possess a strong, dynamic, diligent, patient and detail oriented personality to meet and exceed goals. Acquired excellent experience in sales working in the area of expertise for the last 5 years in startup tech companies including other areas such as marketing and account management.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Account Specialist

Uber
Los Angeles, CA
01.2018 - 01.2022
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Onboarding driver-partners onto our systems by reviewing, maintaining and organizing vehicle and personal documentation - Reviewing background checks
  • Answered about 35-40 video calls a day to assist with the on-boarding process along with ensuring first trips.
  • Utilize online and offline sources to stay on top of Uber processes and tools
  • Partner closely with engineering and product marketing teams to share client feedback and iterate and advise on the improvement needed.
  • Give feedback for product development and scale
  • Train new-hires on how to operate internal tools and about the company’s expectation of their role

Uber Specialist Lead (Marketing/Sales)

Uber
Los Angeles, CA
04.2017 - 01.2018
  • Led sales team to exceed quarterly sales goals.
  • Reported sales data to upper management for review.
  • Monitored sales team performance and provided constructive feedback.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • The top specialist in the Los Angeles Area to pitch potential drivers the idea of getting on-boarded with Uber and averaged about 30-40 sign ups a week exceeding the goal of 20.
  • Reached and exceeded a minimum goal of a 12-30% conversion rate.
  • Onboarded clients and set them up with what they needed
  • Provided friendly and comfortable environment for potential partners
  • Led the team with set goals by meeting and exceeding them
  • Led weekly meetings to discuss the future of the project and ways we could improve it
  • Onboarded and Followed up with partners via phone call, text, and email to ensure they had everything they needed and are completely ready to start driving
  • Focused on finding the pain points and providing solutions to them

Education

Associate of Arts - Marketing

Long Beach City College
Long Beach, CA
09.2016 - 04.2020

Skills

Advertising strategies

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Software

Salesforce

JIRA

Microsoft Office

Google Suite

Timeline

Customer Account Specialist

Uber
01.2018 - 01.2022

Uber Specialist Lead (Marketing/Sales)

Uber
04.2017 - 01.2018

Associate of Arts - Marketing

Long Beach City College
09.2016 - 04.2020

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Layla Saab