Layleana Villanueva
Brooklyn,OH
Summary
Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Catholic Charities Diocese Of Cleveland
Cleveland , OH
04.2024 - Current
- Overseeing a company's financial data and compliance by maintaining accounts payable and receivable, payroll, and daily financial entries and reconciliations.
- Processed invoices and payments for various programs within the organization.
- Managed payroll, ensuring timely processing and compliance with regulations.
- Assisted with budget preparation and financial reporting for grant applications.
- Performing accounting tasks (such as monthly financial reporting), enter general ledgers, and record payments and adjustments.
- Performed account analysis as required by management.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Reviewed employee expense reports for compliance with company policies.
Collections Specialist
Airgas, An Air Liquide
Independence, OH
04.2022 - 12.2023
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Prepared documents such as summonses, complaints, writs of execution or garnishments for filing in court or with government agencies.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
- Created and maintained customer master data in SAP system.
- Processed accounts receivable invoices and payments.
BankTeller/Customer Service Representative
Citizens Bank
Lakewood, OH
11.2021 - 04.2022
- Finance and customer service professionals who assist bank patrons in completing a variety of account transactions.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained records of customer accounts in a secure database system.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Processed returns and refunds in accordance with company policies.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Processed various types of transactions including wire transfers and foreign currency exchanges for clients.
Education
GED -
Cuyahoga Community College
Parma, OH 08.2025 - 08.2025
High School Diploma -
North Olmsted High School
North Olmsted, OHSkills
- Planning & Organizing
- Good Work Ethic
- Training & Development
- Data Management
- Critical Thinking
- Problem Resolution
- Organizational Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Transaction Processing
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Account Management
- Customer Relations
- Data Entry
- Problem Solving
- Efficiency and Time Management
- Records Management
- Strong Work Ethic and Dependable
- Financial analysis
- Data entry
- Finance
- A/P and A/R
Timeline
GED -
Cuyahoga Community College
08.2025 - 08.2025
Bookkeeper
Catholic Charities Diocese Of Cleveland
04.2024 - Current
Collections Specialist
Airgas, An Air Liquide
04.2022 - 12.2023
BankTeller/Customer Service Representative
Citizens Bank
11.2021 - 04.2022
High School Diploma -
North Olmsted High School