Laylianna Edwards

• Trained and supervised merchandising team members in best practices, improving overall performance.
• Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
• Designed innovative visual displays that deliver memorable store experiences for shoppers and boosted sales significantly.
• Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
• Established monthly goals and communicated performance expectations during team meetings to optimize sales.
• Built positive relationships with vendors for consistent and reliable supply of products.
• Summarized and communicated project information, updates, and feedback on project execution with store team, field leaders, and corporate teams on a weekly basis.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
• Organized meetings for up to 16 staff members to discuss upcoming promotions, key strategies, and tasks.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Educated employees on register use, merchandising, and customer service.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

Took a personal break to assess living situation and schooling opportunities.

• Supported implementation of new point of sale systems, assisting in troubleshooting and providing feedback for continuous improvement efforts.
• Assisted in staff development, training new team members on point of sale systems and customer service expectations.
• Boosted sales, upselling relevant products and informing customers about ongoing promotions or discounts.
• Developed strong relationships with customers, earning a reputation for providing exceptional service and fostering loyalty among the client base.
• Maintained a secure work environment by adhering to loss prevention guidelines and promptly reporting any suspicious activities.
• Reduced wait times with effective queue management and timely assistance to cashiers during peak hours.
• Optimized employee schedules to ensure adequate coverage during high-traffic periods without compromising efficiency or productivity.
• Adhered to company policies and regulations, maintaining updated knowledge on best practices within the retail industry.
• Streamlined checkout process for faster service by implementing efficient cash handling procedures.
• Promoted a positive work culture, fostering teamwork and open communication among point of sale staff members.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.